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Report: #1368705

Complaint Review: SAMSUNG REPAIR CENTER,RSI - Plano Texas

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  • Reported By: Anonymous — PARIS Tennessee USA
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  • SAMSUNG REPAIR CENTER,RSI 2800 Technology Dr Suite 200 Plano, Texas USA

SAMSUNG REPAIR CENTER,RSI Broke phone and refused to fix it, and kicked me out of warranty. Plano Texas

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I sent my Galaxy S7 in to be repaired after the screen went completely black and was unable to see anything. I purchased it on 10/22/16 and it was still under warranty. I could hear it ring and the alarm and everything worked on it. The screen was black that was it. I sent it in on April 5th they finally opened the box on 4/17. It showed the technician checks it out and at that point says unauthorized screen. I have only had the phone 6 months and when I sent it in it still looked like the say I bought it. I have not replaced the screen. Needless to say I received my phone today from them with a not saying they could not repair it because it was beyond economical repair and now the screen has a crack all the way down the center of the phone. This service department is a complete fraud. Now when I look at my account on Samsung my phone is stating it is out of warranty. 

*04/18/2017//13:27:01//0001773863//Web-site (Internet)//ASC*
4/18/2017 12:26 PM-LUCIA MUNOZ: The unit is shipped.
*04/18/2017//10:29:47//0001773863//Web-site (Internet)//ASC*
4/18/2017 9:28 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*04/18/2017//10:28:19//0001773863//Web-site (Internet)//ASC*
4/18/2017 9:28 AM-PBA Inspection: The Unit did not pass Quality Assurance Check.
*04/17/2017//17:03:53//0001773863//Web-site (Internet)//ASC*
4/17/2017 4:03 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*04/17/2017//17:03:51//0001773863//Web-site (Internet)//ASC*
Unauthorized repair/Non-original LCD
*04/17/2017//10:06:25//0001773863//Web-site (Internet)//ASC*
4/17/2017 9:05 AM-Maria Garcia: Accessory: HEADPHONES,SD CARD 32GB,SIM CARD,SIM CARD TRAY
*04/17/2017//10:06:25//0001773863//Web-site (Internet)//ASC*
4/17/2017 9:05 AM-Maria Garcia: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*04/05/2017//21:49:27//R_CSP_C370//Web-site (Internet)//*
The screen has gone black. You are able to tell it turns on and the bottom button lights work and the blue light at the top comes on

This report was posted on Ripoff Report on 04/20/2017 10:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-repair-centerrsi/plano-texas-75074/samsung-repair-centerrsi-broke-phone-and-refused-to-fix-it-and-kicked-me-out-of-warran-1368705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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