• Report: #857936
Complaint Review:


  • Submitted: Thu, March 22, 2012
  • Updated: Thu, March 22, 2012

  • Reported By: Em — West Covina California United States of America
Internet United States of America

Samsung I purchased a French door fridge model. RF217ACPN. The left produce drawers freeze over. Samsung will not refund any money without leaving the customer without cutting the power cord and sending it in Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased a Samsung rf217ACPN French door refrigerator. I found out that this product has a common fault where the vegetable drawers collect water from the cooling mechanism and freezes over. The customer service was initially very helpful but once the repair technician deemed the refrigerator unrepairable that's when I got stonewalled. Mind you this was an ongoing issue and after speaking with the supervisor Stephanie W. She advised me that I would only get a prorated amount back but first it has to be approved and I would only get an approved amount on condition that I cut the cord of the damaged fridge and send it in with the serial number via mail. This seems unethical, unprofessional, and heartless since I have a freezer full of food and dairy to store in the interim. I feel since I paid cash and bought this product in good faith they should refund all monies and wait for me to purchase a new refrigerator befor expecting me to go without.

This report was posted on Ripoff Report on 03/22/2012 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/samsung/internet/samsung-i-purchased-a-french-door-fridge-model-rf217acpn-the-left-produce-drawers-freez-857936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Samsung

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?