Samsung Deceptive Warranty Claim Plano Texas

I will continue to use RipoffReport as a primary source for filing complaints. I understand the BBB skews itself for business interests but at the same time anything I feel would help bring light to this specific experience. The information on the arbitration with Samsung is interesting and definitely helpful if I need to do so in the future with any other product I own.

After speaking with a level 2 CSR. I explained my situation again and thankfully they are able to resolve my issue internally and repair the phone without cost. I appreciated the understanding from this rep. The fact that she took her time to document everything so that the repair center knows what had transpired was a relief. Needless to say I will contact Samsung support and ask for a level 2 rep the next time I have another issue.  

They claim the phone had internal damage to the touch screen and suspected water damage. The phone never had any contact with water when the screen died without warning. I was floored to hear that they came back and claimed the phone out of warranty. Luckily as I just described to a level 2 customer service rep, Samsung has taken care of the issue.

 Your Contract allows you to arbitrate a claim against Samsung at their cost. And their cost is very high, think $1000s to $10.000s. Look up your contract on google using your model number and the word arbitration. Here is a sample: http://www.samsung.com/us/support/supportServiceWarranty.do?prd_ia_cd=N0000020&prd_mdl_cd=SPH-M840MBAVMU&prd_mdl_name=SPH-M840 Your cost is limited to $50 so long as your claim is under $5000. More than likely you will get a new phone and a payment from Samsung before ever going to arbitration. Also note, the BBB will not help you. Ripoffreport is easily searched on google for complaints. BBB is paid by businesses and they therefore tilt towards business interest.

You did ask...right?