Report: #640431

Complaint Review: Sanderson Lincoln Mercury

  • Submitted: Tue, September 14, 2010
  • Updated: Tue, September 14, 2010
  • Reported By: Phoenician — Phoenix Arizona United States of America
  • Sanderson Lincoln Mercury
    2121 West Bell Road
    Phoenix, Arizona
    United States of America

Sanderson Lincoln Mercury Misleading Transmission Information Phoenix, Arizona

Show customers why they should trust your business over your competitors...

   At the beginning of April my wife purchased a 2005 Lincoln LS from Sanderson Lincoln Mercury on Bell Road in Phoenix. She was thrilled with the car for a week and then she started to have problems. One week into the ownership... 2 coils in the cylinders fried along with the spark plugs. It was fixed without cost because Ford knew about the problem with this particular VTech Engine and of course there have been no recalls.

A week later 2 more cylinder coils were fried That's 4 so far. About a month after ownership, the "Engine" light went on... we took it in to see what was wrong. That's when we were informed that 2 more coils were fried. We were told that there may be other problems and were asked if we would like further diagnostics done at the cost of $114. To be safe we agreed.
We were the informed that we needed to have
the entire transmission overhauled at the cost of $3,500.!!!

   We were not only shocked but traumatized that we would have to fork that much money out after owning the car only one month. As Seniors, we simply don't have that kind of ready cash in this kind of economy and told them that they needed to buy the car back because of all the problems. Their option was to offer us a Re-manufactured, Factory Built Transmission and they would be gracious enough to give is the employee discount and it would only cost us $2,800.

That's when a friend recommended Tri-City Transmission in Tempe.
We left the car with them for the day.

That afternoon we got a call from Tri-City Transmission and were told that they could not detect anything wrong with the transmission.
They thought the car was in great condition and told my wife to enjoy it. Needless to say we were beside ourselves with the great news and would recommend these guys to anybody. They were not only the friendliest guys that we've ever dealt with... they were the most honest.... and with our experience that's something few and far between.
I truly believe that Sanderson Lincoln Mercury should be held accountable for what they put us through.
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This report was posted on Ripoff Report on 09/14/2010 10:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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