I spoke to a ' Jacob Skyler ' who took in my debit card information after giving him my name for the vacation package. I was then given a confirmation for my payment. He transfered me to another individual who asked me 'how many people will accompany me? She congragulated me for my vacation to cancun and said to make sure I call 45 days in advance so that it'll give them enough time to book in my reservation for the date that I will take my vacation.
They also explained to me that I cannot get a refund should I decide to cancel.
She also informed me, that on my stay at the hotel of cancun, not to exceed over $99 in tips and that I will be situated at a five star hotel (Mayan Riviera). I was then sent a confirmation receipt through my email address.
I initialed and signed (along with my home address) the receipt as requested from her,confirming the amount taken out of my debit card and faxed it over to (1877-708-1730) I still have the receipt and cover page.
I cannot count the number of times I tried calling them (prior to the 45 days of my last conversation with them. When finally someone picked up, they would put me on hold for about 1 hour 1/2 to then hang up the phone.
I kept calling and calling until I finally spoke to someone by the name of heather. I asked her ' why is it so hard to get a hold of anyone live? and she replied: 'I apologize for that, but we're having problems with the phone lines'.
Once I gave her the date that I was taking my vacation for, she said to wait for a voucher receipt within 7-10 business days and to start buying the airplane tickets. I asked ' is there a guarantee that you will book me in for the exact date? I would need some kind of confirmation the reservation will take place for that date before I buy my plane ticket. She then said to wait for the voucher to be emailed to me so I can then buy the plane tickets.
I've been waiting patiently for too long now without a voucher receipt. meanwhile, I am out of the money I paid them. I was looking forward to this vacation. Can someone help me get my money back?
Can someone stop them from doing this to someone else?!! Can they get away with this?
Bronx, New York