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Report: #1192062

Complaint Review: Sandoval's Auto Repair - Williams Arizona

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  • Reported By: Kate — Sherman Oaks California
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  • Sandoval's Auto Repair 999 N Grand Canyon Blvd Williams, Arizona USA

Sandoval's Auto Repair Sandoval Mobil Sandoval Texaco Stole my car! Williams Arizona

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I broke down in the middle of the desert and AAA sent them to tow me, said it would be about 50 minutes, took closer to an hour and a half. It took them another two hours to inspect my car and they finally came in and told me my engine was shot and that it would be $3k to replace it.

The car was in really good shape, but it was closing in on 20 years old, so I wasn't pouring that kind of money into it. I asked Alfredo if I could keep it there for a few days while I figured out salvage options and he said that was fine.

Meanwhile, I had to rent a hotel room for the evening, since it was around 6 pm and I couldn't get anywhere till the next day and made a plan to take a shuttle to the Flagstaff airport to pick up a rental car and come back to Williams to transfer all my belongings -- I was in the process of moving across the country to Los Angeles.

In the meantime, I scheduled a pick up with a salvage company for the next week (it was labor day weekend) and when the salvage company went to pick it up, they refused to release the car and insisted that $500 of fees for storage be paid before it was released. 

I wasn't paying the fee, Alfredo never once mentioned the fee, even though I asked multiple times if it was okay for me to leave the car there for a few days. Now I've been dealing with AAA's travel interruption insurance department (that's been a whole different nightmare) and they have been in contact with the station who claim that they don't have my car and that they never did.

So now I have no idea where my car is and with all that's happened, I'm not even sure if they were telling me the truth when they quoted my issue.

This report was posted on Ripoff Report on 11/29/2014 07:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sandovals-auto-repair/williams-arizona/sandovals-auto-repair-sandoval-mobil-sandoval-texaco-stole-my-car-williams-arizona-1192062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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