• Report: #438536

Complaint Review: Santa Barbara Bank And Trust

  • Submitted: Sat, March 28, 2009
  • Updated: Fri, January 22, 2010

  • Reported By:Cortland New York
Santa Barbara Bank And Trust
sbbt.com Santa Barbara, California U.S.A.

Santa Barbara Bank And Trust Direct Deposit Blunder And Mailing Check Blunder First direct deposited the refund incorrectly, and then sent out the check without postage, and then had to be resent, no contact initiated from this company until I called. Santa Barbara California

*Consumer Comment: Confused with the Turbo Tax--SBBT Connection

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I filed with turbo tax for my husband and I. The refund was deposited with only my husband's name and as a result my bank would not deposit it in my account as his name is not on that account. Had they both been on there it would have been deposited.

I then contacted the company to see how it would be delivered and they stated that it would be mailed out in first class mail, with no other delivery options. I waited 5 days, and then another 5, before contacting them on their online form stating I had not received my check yet. I received no contact either in email form (as the first one was) or by telephone. I finally tracked the number down by checking the bank's contact #'s (which there are no phone #'s listed on the RAL/Refund site). I called and was told that the check had returned to them because there was no POSTAGE on it and that it had been resent on the 27th. When I was livid (because I had no contact from them, and this is a really idiotic situation to begin with) the man told me that I could talk to someone higher up but that it would "do me no good".

I transferred to a woman after 10min on hold, who slaughtered my last name and then tried to placate me with the usual "I understand". The fact of the matter is they irresponsibly dealt with my money which I pay them QUITE a fee for dealing with in the first place. Not only did they charge me for the service but they charged me extra for sending a check and the bank returning it to them when they messed up the refund. When I explained that to the woman she mentioned that the refund had both names on it, I told her without a doubt it did not as I had asked the bank to show me that when they sent it back.

She tried to suggest I should put my husband's name on my account next time...to which I told her where she could put her suggestions...

In general, I will NEVER use turbo tax again. They can thank this idiot bank.

Cortland, New York

This report was posted on Ripoff Report on 03/28/2009 08:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/santa-barbara-bank-and-trust/santa-barbara-california/santa-barbara-bank-and-trust-direct-deposit-blunder-and-mailing-check-blunder-first-direct-438536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Confused with the Turbo Tax--SBBT Connection

AUTHOR: Jennifer - (U.S.A.)

I am thoroughly confused with the Turbotax--SBBT Connection. I have been preparing taxes for over 15 years and have used H&R Block, Tax Act, and Turbotax. I use Turbo Tax about 95% of the time and have never seen anything even remotely referring to Santa Barbara Bank.

First of all SBBT is used when consumer's have their taxes done in offices such as Jackson Hewitt, H&R Block, and others; additionally it's only used if the consumer applies for, and accepts an (Instant) Refund Anticipation Loan (IRAL or RAL). The consumer is then charged a fee for the loan; however if the loan isn't approved for whatever reason--usually because of a federal tax debt, ie..student loan, child support, back taxes, etc.--the consumer is then only charged the tax prep fees.

Because Turbo Tax doesn't offer IRAL/RAL's I therefore don't see how SBBT is even in the mix. In fairness, I have only used the Turbo Tax Online free, basic, and Deluxe versions. So if the messages I read on this report used the software version of Turbotax that you purchase, I would STRONGLY recommend using the online version.

I file approximately 55-105 taxes yearly and have never had a client not receive their refund by the date I told them. If their return is filed & accepted by the IRS by Tuesday, and they do direct deposit, they receive their refund the following Friday, period. So if I filed their taxes on Jan 25th or 26th, they would have their refund by February 5th.

Maybe someone needs to investigate what's going on with these other folks. Hope this helps.

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