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Report: #33728

Complaint Review: Santa Cruz Nissan, Dodge & Volkswagen - Santa Cruz California

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  • Reported By: Watsonville CA
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  • Santa Cruz Nissan, Dodge & Volkswagen 1616 Soquel Ave. Santa Cruz, California U.S.A.

Santa Cruz Nissan Dodge & Volkswagen Dirty SOB's are Rip-Off Scam Artist LIE and CHEAT you on sales & Repair! Santa cruz California

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I bought my 1998 V6 Passat in May of 2001. Since then the car has been in for service 11 TIMES (each service consisting of more than 1 problem). We have identified problems with the car (such as the water pump) and then brought it to them to have it fixed and they said 'there's nothing wrong with it'. 3 days later I'm stranded at 2 in the morning on the freeway because it blew. I have had the electrical system looked at at least 4 times (sunroof operates by itself, door lock/unlock by themselves) and they can't identify the problem. It is on it's 3rd oil leak now and supposedly on the first 2 tries they replaced EVERYTHING that holds oil in the engine.

They say what they replaced it with was faulty. I returned a rental with my husbands leather jacket in the trunk and the next day when I called for it it was missing and not turned in. The girl at the reception desk said they are supposed to check the trunk on returns (as part of the inspection for damage) and SHE DIDN't EVEN TRUST some of the guys working back there. The service manager told me to contact my home owner's or car insurance for recovery because they DON'T check the trunks for damage upon return. So now they own my $400 leather jacket.

I just spent the whole weekend with the top Manager of the place trying to get them to put me into a different car since this one is obviously a lemon. I found a car that I like (not as much as my Passat though since he said I needed to not be so picky if my safety is what I was really worried about) and got the monthly numbers down to a little bit more than what I wanted to pay (of course!) and today I find out that includes the difference between the trade in value of the Passat and what I owe on it's loan. This whole time he has been telling me he would pay off the loan, but what he neglected to tell me was that he was going to tack on the difference to my new car loan.

I have been scammed, lied to, double-talked and treated with disrespect both because I am a woman and because I am under the age of 35. Yesterday they sent me away fighting tears because the service rep. was so rude to me about yet another problem that is wrong with my car and is not covered by the warranty (which I had to purchase to begin with).

I have spent over $500 in repairs since I bought the car a year and a half ago on top of the what the warranty covers and now it looks like they want another $500. I am taking my car to a local VW specialist in town and having them double check everything the SC VW has done and then I'm taking everything to the CA State Bureau of Automotive Repair and having them investigated.

Never buy or have your car serviced by Santa Cruz Nissan Dodge & Volkwagen because they will screw you and only fix your car good enough so that you have to come back and give them more money!!!!

Deirdre
Santa Cruz, California

This report was posted on Ripoff Report on 10/29/2002 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/santa-cruz-nissan-dodge-volkswagen/santa-cruz-california-95062/santa-cruz-nissan-dodge-volkswagen-dirty-sobs-are-rip-off-scam-artist-lie-and-cheat-you-33728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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