I financed a vehicle in 2006 with Citi-Bank. The account was sold to Santander Consumer USA, who then changed the due date on my loan without notifying me of any changes to the account. Over the life of the loan I made 71 payments to pay off the vehicle. Two of those payments were late. One payment for June 2008 was late by four days. The second late payment of July 2010 was late by one day. Both times Santander charged me late fees of $697.97, which they never informed me of until the loan was paid-in-full.
Santander has demanded I pay a total of $1,395.65 in late fees or they'll repo my truck. I've spoke to Santander's people at least four times about this and was told every payment over the life on the loan was late. It was then Santander informed me that the due date for my payments was on the 3rd or every month.
In fact before I made the 2nd payment to Citi-Bank I had requested a payment due date change. I'm disabled and get my SSI check on the 3rd of each month. Therefore I had Citi-Bank change the due date to the 10th of every month to allow enough time for mail delivery. The due date has always been the 10th, never the 3rd. No idiot would request a loan due date on the very day they get paid.
I've never received a late notice from Citi or Santander, I've never received notification that my account was ever past due, nor did they inform me of any additional charges concerning my loan. I never heard from either Citi or Santander over the course of making 71 payments, or 5 years & 9 months of payments.
Once the loan was paid off Santander simply and quietly added an additional $1,395.65, or 5 additional payments to the end of my loan. They demand I pay it or they'll take my truck. Santander Consumer USA is bad news. Stay away from this company. Being poor I cannot hire an attorney so they will bilk the entire amount from me before releasing the title, and there is nothing I can do about it.