Report: #722569

Complaint Review: Santander Consumer USA

  • Submitted: Wed, April 27, 2011
  • Updated: Wed, June 08, 2011
  • Reported By: Steve — Knoxville Tennessee U.S.A.
  • Santander Consumer USA
    P.O. 961245, Fort Worth, TX 76161-1245
    Fort Worth, Texas
    United States of America

Santander Consumer USA Drive Financial took an extra $369.06 from my bank account after loan was paid off in full Fort Worth, Texas

*Consumer Comment: Idiot

*Consumer Comment: Thats how Santander wants you

*Consumer Comment: FLAT BROKE

*Consumer Comment: I understand

Show customers why they should trust your business over your competitors...

Had a car loan with Citi Financial Auto and had automatic payments setup with my bank account. The car loan was bought out by Santander Consumer USA I think in January of 2011. Automatic payments continued without any issues. The car loan was paid in full on 3/30/11 as I purchased a new vehicle and I am financing the new vehicle with a different company. Problem is, Santander did not stop the automatic payments and took another payment of $369.06 on 4/21/11. This wiped out my bank account and caused me an additional $35.00 overdraft fee. I called Santander to get my money back and they were the least bit helpful. They said it would take 48 - 72 hours just for the correct department to get my request! I explained I am flat broke due to this and they did not care. They would not help at all. They just said they would put my request into the queue. The queue? What? Just how many people are they stealing money from to have to be put in a queue and it take 48 - 72 hours for an employee there to get to it? Give me a break! I filed a dispute with my bank the day I noticed this (4/22/11). I have not heard from my bank so I called today (4/27/11). My bank said it takes up to 7 days for the dispute to go through. It's been 6 days of me being flat broke! Funny thing is, when I called my bank the lady said this was the 2nd call in a row she had about Santander taking extra payments from people!

Just for the record, I did try to call Santander before the extra payment was taken out to be sure the auto payments would be stopped, and when I entered my account number into their automated menu, it said account not found. I'd hang up and try again with the same results even using my ssn. I thought this meant that the account had been closed out. I did not find out until after the extra payment was taken that you can enter your account info twice in a row and it will allow you to reach a real person. This is obviously their little way of keeping people from canceling their automatic payments or from actually reaching a real person. This company is by far the worst financial institue that I have ever dealt with. I'm on day 6 with no money for food or gas. Thanks for keeping an honest, hard working person down SANTANDER!!! Thank God I get paid in two more days. I hope this report keeps someone else from getting ripped off by Santander like I got done to me!

SANTANDER SUCKS and the WHOLE WORLD should know it!

I wonder how much interest they are raking in each day for ripping off innocent people like this?

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This report was posted on Ripoff Report on 04/27/2011 06:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Reyna - (U.S.A.)

did you read where he said the money was taken out of the vehicle was paid in full.  How is it any of your business how much money he has when he bys a vehicle.
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#2 Consumer Comment

Thats how Santander wants you

AUTHOR: mr rik - (USA)

That way they can repo your vehicle and sell it to another schmuck.

-"Just for the record, I did try to call Santander before the extra payment was taken out"

You can't deal with LIARS.  You should've contacted the bank as soon as you got suspicious.

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#3 Consumer Comment


AUTHOR: jetames - (USA)

If you have less than $300.00, to your name, why are you buying an automobile?
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#4 Consumer Comment

I understand

AUTHOR: Age - (United States of America)

Unfortunately for you, you will not recieve your refund for a long time.  I am in the same position.  They drafted from my account 1Mar and here it is 7Jun and still no refund.  I have heard different answers from every CS rep that I have talked to.  First I was supposed to get a direct deposited back into my account, then they send a check. Then they placed a stop payment on the check..said they was re-issuing another check, never recieved that one.  Been told that they are waiting for the accounting dept to deterimne the in result.  Call Mrs. Christy Walker at 817-605-4911.  She is a floor manager for the CS dept.  She's useless, but call and leave messages on her answering machine.  This company is horrible. I'd never had any issues when my former bank sold the accoutn to them until this situation occurred.  Hopefully you will recieive your refund soon.
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