• Report: #949290
Complaint Review:

Sassafras Rooms

  • Submitted: Mon, October 01, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: Tama60 — San Jose California USA
Sassafras Rooms
Internet United States of America

Sassafras Rooms Takes your Money but Never Delivers Product - Internet

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This company offers hand painted, custom decorations and advertises on the Internet, Facebook, Etsy, and Pinterest.  With such a large catalog I never thought to be careful about ordering from them.  I placed an order for special wall art, switch plate covers, etc. for my granddaughters room back on June 9th. 

I was so excited when they responded on June 16th with some additional questions and suggestions for the colors & theme.  On July 30th they sent a follow up message, letting me know that they were painting the backgrounds on my items and they would email me the following day with shipping information.  I haven't heard from them since.  It is now Oct. 1st. 

I've sent numerous messages, asking if all was okay, if my product was delayed, trying to be patient and understanding of a mom/daughter business.  I've grown impatient with the lack of communication, especially since they charged my credit card on July 7th for $179.85!  Now their website is down, there is no phone number and the email to customer care that they had previously communicated through goes unanswered. 

Buyers Beware!!!!!  Now I find I'm not the only one having this same experience.  So disappointed.

This report was posted on Ripoff Report on 10/01/2012 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sassafras-rooms/internet/sassafras-rooms-takes-your-money-but-never-delivers-product-internet-949290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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