Complaint Review: Ripoff Report | Satic USA TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Satic USA is American electronics manufacturer headquartered in Missoula, MT. Satic USA is American engineers, designers and manufacturers of energy saving products. Each product was thoughtfully engineered in the U.S. to be affordable, easy to use and effective. - Missoula Montana
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- Satic USA TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Satic USA is American electronics manufacturer headquartered in Missoula, MT. Satic USA is American engineers, designers and manufacturers of energy saving products. Each product was thoughtfully engineered in the U.S. to be affordable, easy to use and effective. 2875 Tina Avenue, Ste. 1 Missoula, Montana USA
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- Category: Electronic Manufacturers
Satic USA TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Satic's approach to business focused on providing highest customer satisfaction in industry. Satic believes in constant and never ending improvement, ensuring product quality & customer care. Satic keeps improving, even in challenging business climate we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Satic USA pledges to always resolve any issues: feel safe, confident & secure when doing business with Satic USA recognized by Ripoff Report Verifiedâ„¢ as a safe business service.
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REVIEW UPDATE: June 5, 2018: Satic USA remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Satic USA is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Satic USA has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Satic USA has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Satic USA remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Satic USA for its full commitment to quality customer service.
Ripoff Report's discussions with Satic USA have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Satic USA listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Satic USA's chief customer care agent, Dalen has informed us that his personal philosophy is that 'the clients success' is the business. He states the B.D. coaches them on listening closely, so that we can respond properly. By putting quality and customers first, Satic achieves success now and plans for many years to come. Another top executive, CEO Ronald Way told us that B.D. Erickson II's personal business philosophy is based on the premise of "Do it to the best of your ability and your conscience is always clear".
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Satic USA truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by B.D. Erickson during an onsite inspection held by a third party verification company with no biases toward Satic USA.
Satic Inc is a company focused on designing and manufacturing energy saving products. B.D Erickson II stated the following in regards to his company, "our main line is our energy management systems. We do also resell some products manufactured by others such as solar panels."
Mr. Erickson stated the following about how leads are obtained for his company, "we are a small company with [a] limited marketing budget so we generally search the internet for companies carrying products in our sector, and we ask them to consider carrying the line. As of today's date, we have no printed marketing, it's all online but we hope to change that some day." A vast majority of Satic Inc's customers are businesses. In order to effectively sell their products, "we would contact a solar dealer for example and ask that they consider carrying our product line. We would send them some samples for testing as well as our product information and help with demonstrations, training etc."
CUSTOMER CARE & COMPLAINT RESOLUTION – SATIC USA
During the onsite interview Mr. Erickson was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Erickson expressed that while they rarely receive complaints during the inevitable event of a power surge or power outage. Additionally, some customers have trouble with the technical aspects of their products. In order to combat this Satic Inc has, "five phone lines and a small staff. You would get very personal service. We have always prided ourselves on having no unhappy customers. If someone isn't happy, we would do our best to correct it." He went on to state, "we love our customers and are grateful for them. We would take the time to speak with any customer directly to resolve any issue personally."
When asked to comment on complaints posted on Ripoff Report's website Mr. Erickson stated, "we do not believe this to be a real customer but instead someone who has a personal issue." He went on to explain that their company has a UL listing form Underwriter's Laboratory who inspect their manufacturing techniques every quarter.
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Erickson stated, "we have always had high standards of customer service and have many written thank you letters for our great service. We make certain that our phone numbers and email addresses are easy to find with business hours so you can reach us easily."
Satic Inc. is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "having someone lie, challenge your name, reputation, and life's work really hurts...we love the opportunity to tell the truth. We are an American manufacture that can be reached Monday through Friday 9-5 and we're normal people wanting to do the finest job we can."
SATIC USA - STATEMENTS FROM DALEN – CHIEF CUSTOMER CARE REP
" We are one of the top manufacturers in our sector and the Smart Meter Filter of the Tea Party for a reason. The products perform. With us, you'll always receive a product that performs or we drop ship a replacement. Please take time to review our site, learn about sour line, talk to the people who sell and install our line, understand our history, and receive answers to some of your questions.
Satic USA's employee take customer care and satisfaction seriously as well. Employee feedback surveys reveal comments such as this, "Satic provides a very positive environment to work. B.D. is genuinely interested. He takes the time to listen and communicate with employees and customers.”
"Satic USA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Satic USA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Satic provides a fun and productive place to work."
Ripoff Report was pleased to learn that Satic USA's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SATIC USA
Satic USA recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Satic USA has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with B.D. Erickson, several Satic customers and it's employee's, Ripoff Report is convinced that Satic USA is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Satic USA meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Satic Usa ENERGY SAVING PRODUCTS Missoula Montana
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
STATEMENT FROM SATIC USA:
This is a cruel lie and false claim. We do not sell at dinner seminars. No one tried to call 20 times without the phone being answered. Who asks 5 different electricians. Global Electronics Testing said this is not true and the products are made in Montana and the UL inspector comes quarterly. To Montana not China. All lies by someone simply wanting to cause harm. We only have two ~ I will add that if a 71 year old woman had an issue with $560 we would make it right. We would never let a 71 year old woman be upset over such a small, nominal amount of money. It makes no sense.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Beware Consumers, my aunt who is 71 years old purchased a Satic global energy saver in January 2012 from Satic. She was promised that this so called energy saver would save her 25% on her electric bill. Needless to say that has not happened. She purchased the Unit for $569.00. She has called the Satic office in AZ and MT over 20 times and have not had her calls returned. Then, In july 2014 she recieved a free dinner invitation for a energy seminar, when she attended the company was marketing the same exact product housed in larger gray plastic box for $1495.00. When she pressed the saleman he "swore on his mothers eyes" that the product will save you 45% on her utility bill "which is a complete lie". After her dinner seminar debacle she called satic and asked for a refund and was refused.
When she asked if I can help I had my office research Satic only to be further dissapointed. The owner (B.D Erickson) of the company who claims he is a engineer is actually con man. He was a salesman for Anthony Robbins, yes "Anthony Robbins the motovational speaker". My office had the unit inspected by 5 licensed electricians and all of them came to the same conclusion the unit will not save you a penny. My office then sent the unit to Global Electronics Testing Services, LLC who tested and came to the conclusion that the unit will absolutely not give you any energy savings. Besides the unit not giving you a penny of savings Satic claims the unit is built in MT USA, apparently Satic believes taking a product purchased from china and housing it in a plastic case gives them the right to say there products are built in the USA. Through our research we have learned that there products are being purchased from a company named Fuchen in China.
Satic has fooled many customers and many people in Montana. Please beware.
My office has filed a complaint on the behalf of my aunt with the Attorney generals office in Montana. And also filed a complaint with Crimes Against Senior Citizens. Satic and there distributors are making false claims about there products which is the equivalent to snake oil sales.
Im sure they will make a rebuttle statement, but please do your due diligence. If there was a so call majic box that will save you electricity I dont think it was developed by Satic and there con man owner or there Chinese vendor. I believe Siemans or Square D or any leading electrical manufacturers would be first inline with such products.
This report was posted on Ripoff Report on 10/14/2014 03:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/satic-usa-trusted-business-ripoff-report-verified-businesses-you-can-trust-satic-usa-is-american-electronics-manufacturer-headquartered-in-missoula-mt-satic-usa-is-american-engineers-designers-and-manufacturers-of-energy-saving-products-each-product-was-thoughtfully-engineered-in-the-us-to-be-affordable-easy-to-use-and-effective/missoula-montana-59808/satic-usa-energy-saving-products-missoula-montana-1182898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE EX-employee responds
Libelous report
AUTHOR: Missoula College Graduate - ()
SUBMITTED: Friday, January 23, 2015
I was an intern for Satic in 2012 while working on my Electronics degree from the Missoula College. Satic has utilized interns from the Missoula College (which was the College of Technology prior to the Missoula College).
My primary duty as an intern was assembly and testing of the products that are sold. The majority of the device components were from several Montana based companies. While I was working there was a shortage on capacitors that I know was offset from a different source that most likely was from China. However, all their components meet UL guidelines and they had a UL inspection while I was an intern. The ultimate point is their product may contain some components from China but also contains components made in Montana (and meet guidelines to be stated as such). The report seems to suggest they buy the product from China and just stick a plastic housing on it which is completely false.
As for your claims, you could start by producing the reciept for the product and a copy of the dinner invitation. I would also want to see written testimony from the 5 licensed electricians (which shouldn't be hard as you have done all this work and research). You should also be able to present the report provided by Global Electronics Testing Services (GETS), LLC.
That of course is now looking impossible as I just got off the phone with GETS, LLC. and not only do they claim they have never seen that device (not in their system) they also wouldn't have tested it in the first place as they are component level testing service, not a board level testing service.
I would like people who read this report to definitely do their due diligence if they are thinking of buying a Satic product as this report is very misleading as to what the product even does. I also hope that this report is removed as it definitely appears to be a libelous report.
Another note, I am willing to testify under law that everything I have stated is true.
#1 General Comment
Satic Manufactures in Montana
AUTHOR: Anonymous - ()
SUBMITTED: Friday, January 09, 2015
I am an investigative reporter in Missoula, MT and it has come to my attention that a local company, Satic Inc., may have been involved in some questionable business deals. The report above suggests that the company has been involved with poor customer service and fraudulent claims as to being able to save on electric bills.
I visited Satic and interviewed employees, company executives and several local customers to discuss the issues in this report. Here are the findings from that effort:
- Satic Inc. is strictly a manufacturer of energy saving products. Some of their products are cobranded by other companies.
- According to management, Satic Inc. has never done a dinner seminar although companies do exist that do dinner seminars and are resellers of many different products.
- Satic is strictly a manufacturer of its products. I personally toured the facility, met with the management team and talked with the production team where they do assembly of their products.
- The individual components that go into these products come from various manufacturers many of which are manufactured in the U.S. I observed the production line employees assemble the various components into a finished product. The team explained that their products are UL, FCC and CSA certified as energy management systems and need to adhere to those standards. Management cited that they have never received any components from Fuchen in China.
- Mr. Erickson also showed me its marketing materials and there is no guaranteed percentage claim of savings in any of their materials. Rather their emphasis is more on surge protection, power conditioning and lowering EMF. It is not inconceivable, however, that a dealer or reseller could misrepresent their products. Satic admitted it has no control of the price that its resellers charge for their product line. They do have a suggested retail price, however.
- In the time I was there, the phone rang several times and was always answered. Mr. Erickson says they have had the same phone number since 2008 and that they pride themselves on both customer service and support. My observation that they were very professional on the phone and routed calls to staff who could be of the most assistance.
- Mr. Erickson gave me a demonstration of their products using several different third party meters. In each of those demonstrations the third party meter readings showed reduced EMF and EMI radiation.
- The executive team shared third party evaluations that were done with the local College of Technology that verify what their technology can do. They also shared copies of multiple before and after assessments as well as testimonials. All very favorable and many if not most also reported cost savings on their utility bill.
- Executives stated that they have not received any notice of complaints from the Montana Attorney General’s Office or from Crimes Against Senior Citizens.
When I was leaving, they requested that whomever had a bad experience please call the company at 406-493-1861 and speak to a company representative. They would like to get pictures as well of the product that was supposedly sold to them and came from Fuchen in China. They would like to have a closer look at this product as it might be that someone was labeling another product with their labeling.
So from this reporter’s perspective, Satic manufactures a product line in Missoula, Montana and does not engage in dinner seminars. Their concern for quality, customer service and third party validation was obvious. My conclusion is that this report is both false and bordering on liable for anonymously posting such false information. The company appears to pride itself on the quality and effectiveness of its product line.
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