SatinYouth Ripoff, Scam, Rude, Obnoxious St. George Utah

 Ordered a trial sample of 2 products to try for 14 days, they don't state if those are business days or just plain 14 days. When the package arrived, there was no packing list with the products, describing what they were, a list of their prices, or a copy of their terms & conditions to remind you of the date you needed to cancel by. I'm 60 years old & have been ordering samples off & on for quite awhile now, so I'm well aware of how most places operate & most places will include a packing list with what I mentioned above, along with a booklet of any other products they may have to offer. In addition, if you're accidentally off by a day or 2, they are usually very understanding. I have, in writing from my bank statement & in emails from them, that they only gave me 13 days before charging my account with the total sum of $191.90 for 1.5 ounces of product! After going around & around with them for 3 days, I finally agreed to accept half of the amount back, or else I wouldn't have gotten anything! My bank is disputing the charges & we cancelled my credit card, so that they won't be able to try to charge me again. Their website says you can contact customer service 24 hours a day, yet if you call after hours you get a recording that they are closed & their hours are M - F, 8 - 5 EST. Every time, over the past 3 days, that I called & requested to speak to a supervisor, they refused or told me that there wasn't one available & ultimately we ended in a screaming match! I will also be contacting the BBB to file a complaint with them!