• Report: #340181
Complaint Review:

Saunders Distributing - Kirby Of Western Massachusetts

  • Submitted: Fri, June 13, 2008
  • Updated: Mon, February 16, 2009

  • Reported By:East Longmeadow Massachusetts
Saunders Distributing - Kirby Of Western Massachusetts
108 Elm St Westfield, Massachusetts U.S.A.

Saunders Distributing - Kirby Of Western Massachusetts The Truth About Kirby Distributors From A Former Secretary. Westfield Massachusetts

*UPDATE EX-employee responds: Tax fraud...

*Author of original report: The Kirby "Company"

*Consumer Suggestion: The Kirby Company

*UPDATE EX-employee responds: Ex- "Appointment Setter"

*Author of original report: Kirby=A joke that isn't ha-ha funny.

*Consumer Comment: wow

*UPDATE EX-employee responds: 100% correct!

*Author of original report: In Response.

*Consumer Comment: I'm puzzled

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My story is a little different. Most of the people I've read about on here unfortunately fell victim as Kirby Dealers. I was a secretary/receptionist. Here we go:

I moved across my state to live with my best friend, her boyfriend, and her friend. Her friend is a 21-year-old Kirby Distributor in the Western MA area. I actually lived with the distributor. My best friend was the receptionist. She learned fast that Kirby is a scam, and the distributor is a manipulative liar. She disappeared. Moved out of the house, left the job, etc. The distributor made up lies to me about why my friend and her boyfriend disappeared and moved, and unfortunately, I believed it, and began getting brainwashed.
I worked for Kirby in my friend's place as the secretary for about a month and a half.
Here's a list of what Kirby did to me in that month and a half.

-The owner lied about her income, and what actually completely broke.
-Paychecks bounced.
-I still don't have my last paycheck that's owed to me.
-She STOLE the rent money I gave her for our house and put it into her Kirby company. [I have the images of the stamped rent checks, "Pay to the order of Kirby of Western MA" on the back]
-We got EVICTED by our landlord for non-payment of rent. [I had to move all the way back across my state because of this.] She took my rent money, put it into the company, and got us evicted because of it.
-She brainwashed me into hating my best friend that had moved out. [We had since reconnected, and put the pieces together, seeing how much this distributor messed with our heads.]
-She rented a moving truck for her dad under my name because her license was 2 months expired. She told me her father [co-owner of the office] would drive the van. I accepted. I then found out after he had left with the truck in my name that his license has been suspended for who knows how long. [It was suspended because of a high number of pull-overs for soliciting when out on the van.]
-They returned the moving truck with no gas in it, so to avoid a higher fee, they RE-RENTED the truck under my name for another day. He drove it around and left it in a random parking lot over night. On MY license.
-The distributor disclosed how much I make in salary at Kirby to everyone in the orientation/training class. It was in an effort to "show them how much they'll make selling Kirbys." I felt violated, and offended by this, even though I made more money than every dealer in that office with the exception of one dealer.
-I was asked to forge tax paperwork, and contracts.
-I took all the ad calls and set the interviews. This distributor, AND her racist father refused to hire african american people, which made me SICK. I set up interviews for anyone that called. When people of a certain race/background came in for their interview, she'd yell at me: "Can't you TELL they're black over the phone?!" "No...And if I could, I don't care." UNBELIEVABLE.
-Anyone waiting for an interview of a race that was not caucasian, she would walk out and say "Sorry, all the positions have been filled except for door-to-door vacuum sales, thanks for coming in." Then throw away their applications.
-She, like all distributors, offered no health insurance, no sick time, personal time, vacation days, holidays, RESPECT. Nothing.
-Theft. Besides the 700 dollars in rent the distributor stole from me, at home she always took all of my food/soda, etc. [She's morbidly obese.] I'd come home, and a massive amount of my food and drinks would be missing. I started buying more fresh fruit & vegetables, which of course, were left alone. I would bring my lunch to the office, and she would take part, or most of it, and eat it.
-I didn't get a meal break, which is illegal. I worked 8.5 hours M-F, and a few hours every Saturday morning. For every 8.5 hour break, I was allowed a 15 minute Unpaid break. Whenever I'd try to take my break though, the co-owner would come outside [I'm a smoker] and give me grief about the phone ringing, or whatnot.
-Cancellations! 3 days allowed for a cancel, as most of you know. I was told I HAD to ONLY take messages from customers, and I was not to put someone on hold to get the owners on the phone. They purposely avoided the cancellation/complaint phone calls so they wouldn't have to refund the money.
-They never gave anyone their down payments back. They called it a "restocking/rebuilding fee." [They never did ANYTHING to rebuild the vacuums.] They just kept the money because they're broke.
I could go on for hours about the things they've done, but I guess I'll cut it here. For anyone reading this that's from the Western MA area, and had answered a Kirby job ad between April-the end of May, you probably talked to me, and I'm sorry for lying to you about the positions they were trying to hire for.
I hated my job, and I hated lying to innocent people that were just trying to get a job. And I IN NO WAY support acts of racism like that. One of the major reasons why I quit. I didn't want my name associated with such nonsense.

Stay AWAY from Kirby job ads, even though they can be hard to spot.
If a company isn't willing to advertise with their name, location, and proper description is a SCAM. Don't open your door for sales people, don't let them use your phone. They're only gaining your phone number to harass you further. DON'T buy a Kirby. You're taking out a loan, and will destroy your credit. Do you want to pay 1, 2, 3 THOUSAND dollars for a vacuum cleaner?
I was a secretary. TRUST ME. They pay $318.00-$350.00 per machine and sell them for 2 grand. I've seen physical order forms, and those numbers are 100% True. If you see a van full of people, and/or Kirby boxes, just call the police and tell them there is soliciting in your area, and they'll come kick em out, trust me.
I'm looking forward to rebuttals, since I had access to all business related paperwork, so they can't lie their way out. It disgusts me how BRAINWASHED these people are. I can't even fathom what's really going on in their heads. I think they really believe they're rich...Which is sad. I'm not afraid of hard work. I've had MUCH more mentally and physically demanding jobs than that of a Kirby dealer. I just enjoy having a REAL job, with growth opportunity, benefits, normal hours, respect, etc etc etc. I LIKE having a 9-5 paycheck.
Throw all your brainwashed "We Are POSITIVE!!" bull at me if you wish, it's only going to make you look dumber. :)

Former Kirby Secretary
East Longmeadow, Massachusetts

Click here to read other Rip Off Reports on Kirby Vacuum

This report was posted on Ripoff Report on 06/13/2008 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/saunders-distributing-kirby-of-western-massachusetts/westfield-massachusetts-01085/saunders-distributing-kirby-of-western-massachusetts-the-truth-about-kirby-distributors-340181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Tax fraud...

AUTHOR: Exofficemanager - (U.S.A.)

To further prove just how wonderful of an employer Kirby of Western Mass is? I still haven't received my W2's. I even sent a certified letter detailing where they could be forwarded to. The deadline was yesterday, and I intend to report this to the IRS as soon as I can.
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#2 Author of original report

The Kirby "Company"

AUTHOR: Xladychaos - (U.S.A.)

The Kirby "Company" most definitely does NOT take all complaints seriously, and saying "We're not responsible for the behavior of our distributors!" is disgusting.
Corporate is WELL aware that each and every Kirby office is full of sleezy, deceitful dirt-bags, and that's exactly why they basically say they have nothing to do with each other. You're all pathetic, and lower than low. Not to mention COMPLETELY BRAINWASHED. EVERY single Kirby person I've ever come in contact with thinks their rich, when they have NOTHING. I was up in the office, I KNOW. HUGE debts, extremely aggressive bill collectors, even yes, THE BOARD OF HEALTH is after you people.
You all make me sick, taking GROSS advantage of the elderly, the mentally disabled, the physically disabled...you name it. You'll rob ANYONE. May you all rot in hell.

PS: I feel it's good proof about how this company really runs, since you had the time to google "Kirby complaints" in order to find this file.
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#3 Consumer Suggestion

The Kirby Company

AUTHOR: Kirby Company - (U.S.A.)

The Kirby Company (Kirby) takes all complaints involving its independent factory distributors seriously. In response to Report Number 340181, Kirby of Western Massachusetts is an independent factory distributor for Kirby. Kirby maintains a toll free number staffed by experienced representatives to assist customers with any questions they may have about Kirby of Western Massachusetts or any of Kirby's other distributors. If you have any questions, concerns, or comments, please call Kirby's Customer Relations Department at 1-800-494-8586 or email Customer Relations at consumer@kirbywhq.com. Kirby's Customer Relations Department is open 8:00 a.m. 5:30 p.m. EST Monday through Friday.
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#4 UPDATE EX-employee responds

Ex- "Appointment Setter"

AUTHOR: Jade - (U.S.A.)

What a relief it is to see this report online! I can not tell you how horrible this company was. I was looking for work at the beginning of April and found the ad for an appointment setter. I called, made an appointment and was hired on the spot (I should have known right then and there! No reference checks? No Interest in my job history?), I came in for the 2 hour NON PAID WORK uh, I mean orientation as they call it. I was one of 4 others who didn't walk out or ask when we were leaving, so I was hired. Yay. I was good at making appointments (sending aggressive sales people over to their home to FORCE them to buy a vacuum). I felt pretty good as I was doing well. I was offered a "promotion" which is nothing more than an increase in hours and more responsibility for the same pay. No perks at all.

That was great though, I needed money. So I QUIT SCHOOL to work here. Yep DUMBEST move I could have made. Screwed up my GPA for nothing... anyway, I ended up getting into a car accident in early May. My car was totaled and I was hurt. At the scene I had my fiance call the distributer to tell her I was in an accident and would not be coming in for the remainder of the day. That was fine, I went to the ER and when I got out, I called again to check in with her. What she said here would be one for the books..." So, you'll be here tomorrow, right?" WHAT?! OMG, I was just in an accident, my car is totaled, and you want me to come in to call people tomorrow???

I did though. I do not know why, but I did. I was in pain, and I sat there making appointments for 4 hours. "There's a trooper!" she said as I limped inside. That Monday I called my Dr. and was told not to work for at least a week. I called and left her a message.

BTW, I had no car.

Things went on and on for weeks. I finally just said I'm not coming back. Well, a few weeks after that I was called to come in and help because they had NO ONE! No one to call people and make appointments, no sellers, NOTHING! I wonder how that could be? The owner treated everyone like dogs, there was NO respect for any employees, and people got screwed over when it came to being paid. Why would everyone quit? huh. Ok. I came back. I hated the job, I hated the owner, I hated coaxing people to set up appointments with this company. Yep, I did not make a single appointment. I ended up working 3 days and quitting.

Oh, I forgot to mention that most of the appointments I made before the accident were canceled or no one showed up anyway. I had set up appointments with my friends to get a "free cleaning" and no one came and no one called to cancel, how lovely!

When the owner sits around on the couch and chats on their cellphone all day, something is wrong.

Seriously, here is what I think she needs to do:

1) Get an education. Learn how to run a business
2) Get a clue. People need respect!
3) Quit trying to run a business with NO MONEY!
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#5 Author of original report

Kirby=A joke that isn't ha-ha funny.

AUTHOR: Xladychaos - (U.S.A.)

Hi Ben, and 'ExOfficeManager',

Thanks for the input.
I'm glad to see that my story has been backed up so well, by someone who had to go through the very same ordeal. The same location, nonetheless. ExOfficeManager, I think I know who you are.. =)
What a miserable place Kirby of Western Mass was. It was musty, and the front office was not vented at all. It was dusty, dirty, and everything [much like the distributor's home,] had a greasy film on it. Augh. The distributor also didn't shower very often at all. [once, MAYBE twice per week...] so the office smelled like...well, whatever an extremely obese dirty woman smells like...Gross.
IN summary...It was just a nasty ol' place to be.

I wish I could print an ad in the local newspaper next to the kirby ad, with a big arrow that just says "SCAM -->" =)
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#6 Consumer Comment


AUTHOR: Ben - (U.S.A.)

Wow, sounds like you were working for a really bad distributer. First off, the product they sell is actually really good, and for the most part worth what most distuributers are selling them for. Especially when you conceder that there competeters are selling machiens with far less quility than the kirby it self. that being said, I totally agree that the bussniess practices of most kirby distributers are deploribale at best. It blew my mind in the year that I sold kirbys to see the kind of things that go on. thankfully I was working out of an office in a smaller community as when i went to work in a office in a bigger community, what i say was basicly a hord of babbons in ties. It still to this day floors me the kind of things that are practiced in most distrabution offices, especially when they are selling such a good product. I don't think I ever saw any racism, as most of the offices i came in contact with had a diverse mix of people from all parts of the world. though i did see distuributers that were complete jackasses in other ways, like the guy i worked for. I was selling 6 out of every 10 i showed, and was top guy in my office. the guy was bringing in 10K a month, but couldn't pay his rent or car payment, not cuz he didn't make the money to pay it, but becouse he was investing in gambling halls, and captian morgan. It was really sad actually, and I ended up leaving becouse i wasn't going to go down with that ship. Let me know what you think of my input, i don't dought for a second the claimes that you make, as I know the type of people that kirby allowes to work for them.
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#7 UPDATE EX-employee responds

100% correct!

AUTHOR: Exofficemanager - (U.S.A.)

I was an Office Manager at Kirby of Western Mass... they're called "Saunders Distributing" just to dupe unsuspecting people into coming into interviews.

Over the phone, I was told NEVER to mention the word Kirby, Vacuums, or SALES. If someone asked, "Is this a sales job?" I was simply to reply, "No, it's more like Advertising."

Don't buy it. Kirby dealers are high-pressure SALES people.

I second everything listed in this Rip-off Report. I had the exact same experiences as an employee there. I forged over a YEAR worth of W2s for the boss who had 'forgotten' to have people fill them out. I watched as people were fired willy-nilly, as the van ABANDONED 'negative' people (correct me if I'm wrong, but wasn't a canvasser dumped off the van out in Fall River and had to call for a ride back to Western MA?), as racism ran rampant around the office. Once, they hired a group of black men, and INSUFFICIENTLY TRAINED THEM so that they would quit before the week was over.

There was also alcohol being served to underage girls at office parties, landlords constantly demanding rent, and a few times we even had the phone lines and electricity turned off for lack of payment.

Whenever someone called with a complaint, I was to log it in a "problem notebook" that was NEVER checked by the folks in charge-- even if I reminded them countless times that I was dealing with some angry customers who wanted answers.

A terrible job, terrible people, terrible customer service. I, too, am terribly sorry to all the people I had to lie to during my time there.

Do not work for Kirby. If you respond to an add in the paper looking for "positive, motivated people!" "set up and display" (THAT'S THE KISS OF DEATH RIGHT THERE!) , "appointment setters" etc... don't go for it. If, on the telephone, you reach someone who isn't directly answering your questions, ask them flat out, "Is this Kirby?" (once someone was on to us, we admitted who we really were!).

Don't fall for it.
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#8 Author of original report

In Response.

AUTHOR: Xladychaos - (U.S.A.)

Although that was a small, rather unrelated detail to the main topic of my report, I agreed to rent said moving truck, as stated above. I rented the truck with my license. The co-owner of the office drove it off the lot, while I drove one of the company trucks back to the office. Currently, I'm unaware as to how the truck was re-rented in my name.
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#9 Consumer Comment

I'm puzzled

AUTHOR: Northwest - (U.S.A.)

I do not understand how someone could rent a truck under your name. The few times I've done a car or truck rental, I had to show my license before signing the rental agreement, and if anyone else was going to drive, I had to declare them. I just don't get it.
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