Report: #334483

Complaint Review: Saxon Mortgage Services Inc

  • Submitted: Fri, May 23, 2008
  • Updated: Fri, May 23, 2008
  • Reported By: Phoenix Arizona
  • Saxon Mortgage Services Inc
    P.O. Box61489
    Ft Worth, Texas
    U.S.A.

Saxon Mortgage Services Inc "You just THINK you're ahead on your mortgage" Ft Worth Texas

Show customers why they should trust your business over your competitors...

As of April 2007, my former mortgage company (New Century Mortgage) sold my mortgage to Saxon Mortgage Services Inc (P.O. Box 161489, Ft. Worth, Texas 76161).
At that time, I was two months ahead on my mortgage payments, as has been a pattern I established approximately 2004 or 2005.

At the time Saxon took over as my mortgage company, they assured me that my two month-advance mortgage credit would continue. That did remain the case initially, but today I finally caught on that they had been gradually reducing my two month advancement to first one month and now no advance.

Granted, I should have been paying more close attention to my mortgage statements, but I'd never had anyone try to rob me in that manner before and subsequently wasn't looking for it.

As of 1 January 2008, Saxon Mortgage's statement still reflected that I was two months ahead on my payments (my payment as refelected in the January statement wasn't due until 1 April 2008). I continued to make payments each and every month and was never designated as being 'late' in any instance. Despite this, as of Saxon's 1 March 2008 statement, my payment was due on 1 May 2008 -- and then as of Saxon's 1 APRIL 2008 statement my payment was again due on 1 May 2008.

Now as per Saxon's 1 May 2008 statement my payment is due on 1 June 2008. It was this statement that I finally noticed the discrepancy this morning as I prepared to make payment for what should have been July at the earliest/August at the latest.

When I contacted them this morning, I was given various conflicting pieces of information:
One CSR told me that per their rules I am only allowed to be one month ahead on my mortgage -- strange I was never told anything about this either when I first contacted them in April 2007 or during the year in which I have been making payments. Another CSR told me alternately that I "just think that (I) am ahead on the payments", and that one of my payments had been credited soley to principal -- been then she said that particular payment had actually been held in 'funds not applied'.
I was told to send in bank statements to prove that I made the payments. Duh --- unless I also send them copies of every single mortgage statement from even before Saxon became my mortgage company it doesn't prove that I am in fact ahead on my mortgage payments.

Coincidentally, in December 2007, Saxon sent me a letter stating they would need to raise my payments for the coming year because they projected a "low escrow' balance. At the bottom of the statement was also a notification that I had an escrow surplus.....

I worked hard to get two months ahead on mortgage payments, and I did it for a specific reason -- a reason that is even more important now, given the current state of the economy. I told them I wanted the credit recorded correctly and this was when I was informed that I "just think" I had made those extra payments.

Is this equity skimming? Whatever the word for it, the definition is indeed theft! I can prove everything -- I have every single mortgage statement and banking statement filed since at least 2003, and I'm contacting the Banking Department and providing them with copies of all the documentation. Then, as soon as feasible, I'm 'firing' Saxon as my mortgage company by means of refinancing with another, more reputable company of MY choosing!

Hardworking Homeowner
Phoenix, Arizona
U.S.A.

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This report was posted on Ripoff Report on 05/23/2008 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/reports/saxon-mortgage-services-inc/ft-worth-texas-76161/saxon-mortgage-services-inc-you-just-think-youre-ahead-on-your-mortgage-ft-worth-texas-334483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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