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Report: #147679

Complaint Review: SBC DSL Service - San Antonio Texas

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  • Reported By: Azusa California
  • Author Confirmed What's this?
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  • SBC DSL Service SBC.com San Antonio, Texas U.S.A.

SBC DSL Service ripoff unfair DSL service charge to old customer San Antonio Texas

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Recently SBC offers the $14.95/month deal on the whole year DSL Express service "only for the new customers". Since SBC labeled me & many others as "unfavorable old customer", they charge us $26.95/month plus tax & other fee for the same DSL service. That's nearly 200% overcharge! That's a rip-off for extra $144 plus extra tax per year per old cutomer. Also last year when I called SBC ahead of time to renew my contract, the representatives said they will my request & confirmed that they will keep billing me the same $26.95 rate. Before the contract was due, I called them a month ahead to file request, then called again a week ahead to confirm. Later I found out SBC overcharged me another $150, about $49.95/mo for three months of the same DSL service. Later they accused me that I didn't renew my contract with them on time, which was a big fat lie.

Phoebe
Azusa, California
U.S.A.

This report was posted on Ripoff Report on 06/27/2005 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sbc-dsl-service/san-antonio-texas/sbc-dsl-service-ripoff-unfair-dsl-service-charge-to-old-customer-san-antonio-texas-147679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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