Complaint Review: SBC/ATT
2600 Camino Ramon, Room 2W000EE
San Ramon, California
- Phone: 415-778-1350
- Category: Internet Service Providers
SBC/ATT Don't Ever Use This Company ripoff $200 from me San Ramon California
2433 W Lincoln Ave Apt 7
Anaheim, Ca 92801
Let me explain my situation. I am moving out of my apartment and need to cancel the DSL service. I call the customer service at 1-800-310-2355 to see that I can cancel the service early or transfer it. I was told that there is a $200 fee for early cancellation and I can not pay the remaining months. I was a little irritated, but ok with it since the place I move to has SBC and I can just transfer my services. I told the customer representative that I don't have the address yet, but I can get it in a few days. The representative told me to go ahead and cancel it and call back within one month to reopen the services. The representative told me the $200 will refund back to me and I can have the same service again.
Little did I know when I called back to transfer the services I get a different rate of more than $30 a month and I have to restart the contract again. I told her the first representative had given me the information. If I known this I would have got the new address and transfer the services instead of closed it. I than ask to talk to the manager but the representation told me the manager will call me back.
About 4 hours later I got a call back from Sara (will not give out last name) telling me the same thing that I have to pay $30 a month and restart the contract. I explained to her again that I was told differently from the first representative. Sara told me she sorry that the representative given me the wrong information. I explain to her that I still have a few days before moving out of the apartment and if I have known this I would have waited a few days and transfer when I have the address. I also asked her that how it is that I had to pay for a mistake that was made by SBC representative.
She agreed that it was the representative fault but I still have to pay the $200 or transfer it with a new contract of $30 a month. I have a conversation with Sara on June 23, 2006 at 7:20. She told me that it can be traced back if I provided the time and date. I asked her as a manager can she help me with this and all she can say was sorry. She told me she didn't have the authority to help me and asked me to write a letter to the main SBC office.
So I am writing this letter in hope that some one with the higher authority that can help me solves this unfair charge. I am willing to transfer the service at the same rate that I used to have or pay the final 2 months and cancel the service. I have been happy with SBC service until now. I also have referred a lot of friends and families but after this I don't think I can ever tell anyone anything nice about SBC.
I read some articles on ripoffreport.com and I can see I am not a lone. I hope that I can talk to someone at SBC first to solve this problem before I look for other alternative. I can be reach at my cell phone 714-xxx-xxxx.
santa ana, California
This report was posted on Ripoff Report on 07/08/2006 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sbcatt/san-ramon-california-94583/sbcatt-dont-ever-use-this-company-ripoff-200-from-me-san-ramon-california-200039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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