Report: #1047035

Complaint Review: SBH Corp

  • Submitted: Mon, April 29, 2013
  • Updated: Mon, April 29, 2013
  • Reported By: Eric — Colchester Vermont
  • SBH Corp

    Brooklyn, New York
    United States of America

SBH Corp Fraud, poor service, unprofessional Brooklyn, New York

Show customers why they should trust your business over your competitors...

I ordered a guitar effects pedal from them and paid with PayPal.  I ordered it from them because they had the best price and were located one state away from me.  Immediately after placing my order, I received an e-mail from their customer service dept. with a bill for $800.  It wasn't mine (my order was about $40) and didn't even have my name on it.  I told them they had me mistaken for someone else.  

The next day, I checked on my order and it said: "Awaiting payment..." however, below that it said: "This order has shipped..."  I e-mailed them to ask what the deal was.  I received a response that my order had just shipped via USPS--I had paid $12.29 for UPS.  When I inquired about a refund for the difference in shipping, I received no response.

I received my pedal and although it was perfectly intact, there was no packing material inside the box whatsoever.  Had it gone further across the country, it would've definitely arrived broken.  Also, the shipping label said very clearly on it: "$5.25 US Postage."  Still having not received a response from them, I wrote back this morning demanding a partial shipping refund.  I explained that I understood some places will mark shipping up a dollar or two, but that $7 was unacceptable, especially since they didn't even bother to let me know that they had changed shipping carriers until I e-mailed them the first time.  I received a $5 refund from PayPal shortly after the last e-mail I sent--so the shipping was STILL marked up $2.04.  Really?  At that point wouldn't you just refund the entire difference?  No response, just a refund.

Terrible service.  I will not order from them again.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/29/2013 11:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.