• Report: #589860
Complaint Review:

SBO-Online - Enhanced Billing Services

  • Submitted: Mon, April 05, 2010
  • Updated: Mon, April 05, 2010

  • Reported By: doctormel — Lebanon Tennessee United States of America
SBO-Online - Enhanced Billing Services
Internet United States of America

SBO-Online - Enhanced Billing Services Billed for services I didn't request on my AT&T bill Internet

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I pay my AT&T phone bill online and failed to thoroughly examine the bill for several months.  When I finally did see my bill this month, I found a monthly charge had been added to my AT&T bill for the last 8 months.  This additional $15 was added to my monthly AT&T bill without my consent and for a service I didn't recognize.  I called the company and after they explained to me what their service was, they told me that I had signed up on line, that they emailed me a confirmation and welcome package, and that they called and spoke to me on the phone before billing me.  I explained that was not accurate.  I had never heard of their company, never signed up, have no use for such a service.  Also, that they had never spoken to me on the telephone.  I explained that I never answer my home phone so they could not have spoken to me.  They credited my bill for two months service (before I realized how far back this billing went) and said, as if it were punishment, that they wouldn't accept any business from me in the future.  After I realized this had been happening for 8 months, I called back and they told me it was against their policy to refund payments (the first two guys never said that) but they would refund me one more month's worth.  I said if they weren't going to give me all of the money back I wanted to speak with a supervisor.  They put me on hold and then said they would credit all of my money.  I had a good resolution, but I believe this business counts on people not noticing these charges and then when they do, convincing them they can't have their money back.

This report was posted on Ripoff Report on 04/05/2010 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sbo-online-enhanced-billing-services/internet/sbo-online-enhanced-billing-services-billed-for-services-i-didnt-request-on-my-att-bi-589860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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