ED Magedson – Founder
SCAM KENYON B HILL D.D.S. ROCKWALL, TX2504 Ridge Road Rockwall, Texas USA
BEWARE SCAM KENYON B HILL D.D.S. ROCKWALL, Texas Kenyon Hill DDS, PCDr. Kenyon Hill CLASSIC BAIT & SWITCH BEWARE of Dr. Kenyon Hill D.D.S. it is a SCAM dental office lures patients with offering high end cosmetic products but delivers a cheaper product Rockwall Texas
BAIT & SWITCH BEWARE of Dr. Kenyon Hill D.D.S. it is a SCAM dental office that lures patients with offering high end cosmetic products but delivers a cheaper product without the patient knowing while under anethisia.
I had always had beautiful teeth, but after an accident I needed a tooth repaired. I was referred to Dr. Kenyon Hill by a vendor for a surgeon I worked for. I went in for a consultation expecting her to repair the damaged tooth. I was talked into replacing 8 of my top teeth in order to match the one that was damaged; I understood that concept. I expressed to Dr. Kenyon Hill that I loved my current teeth and wanted to maintain my original smile and my white teeth, which I was always getting compliments for. I expressed to Dr. Kenyon Hill and staff that I wanted to have my teeth whiter than what I currently had (which were very white). I asked Dr. Kenyon Hill to order the Lava brand, by 3M, and she said she would order that brand. [continued below]....
After a couple of weeks of pain and misery, my teeth were finally ready to be put in. I was numbed up and the new teeth were placed after several hours. I wasn't allowed to see them until they were bonded & cemented in my mouth. I was disappointed with the color from the beginning, which I verbalized from that day forward. I was told to "get used to them" and to "give them some time" and that they were the whitest shade. THEY WERE NOT AND THEY ARE UGLY.
I called numerous times & visited with her several times over the past year to discuss my unhappiness with the color of the teeth. I have been embarrased by the color of the teeth ever since the beginning. I have always smiled a lot in photos and now I avoid cameras or smiling while showing my teeth; they are a yellow-grayish color. This has completely destroyed my self esteem and caused scores of emotional damage. Everyday I look in the mirror, I want, and sometimes do, cry.
At one of the last visits with Dr. Kenyon Hill, I, again, cried in her office and explained that the color wasn't what I wanted. I asked for whiter teeth. She then brought out a shade guide and pointed to the shade in which she ordered for me. I was WAY off of the whitest shades.
I finally gained the courage to confront her and demanded my money back so that I could get my smile back. She refused and said that she would fix them - for a price. I had lost all faith in her since she didn't listen to my concerns earlier. I did visit with other dentists who said the teeth's shape was nice, but the color was way off of what they would've chosen for my smile. They all agreed that I should've been able to see the teeth temporarily and approved them BEFORE they were permanently cemented in.
I received a call at my job from a confidential informant that used to work in her practice. The informant stated that they remembered how unhappy and miserable I was and gave me some interesting advice. I was told that the Lava brand in which I ordered, was not the brand that Dr. Kenyon Hill ordered. She, instead, ordered a cheaper, uglier brand and charged me for the expensive Lava brand. When we requested my records, all I was allowed to receive were my x-rays. I needed the records, not only for medical reasons, but for the warranty information on the current teeth. I still have not been able to obtain my full records - not even my current dentist has been able to get them.
Beware of their office; they are hurting for money and actually had the audacity to continue calling me even after they knew I was unhappy, to schedule an appointment for a cleaning. I've heard a lot of really bad things about this office. I should've listened to my husband's advice - he went in for a cleaning once and said he would never go back. Their equipment is way out dated and old.
Word to the wise - do your research! Visit with several offices before settling on one, even if you have a recommendation. I should've trusted my gut. I feel I was "played" so that she could get more money. When I found about her scheme, it's funny how my records vanished... The pain and suffering I've had to go through has been horrible. I was once an outgoing, bubbly, smiling person, now I sit in silence because I'm embarrassed by the horrible discolored teeth this dentist chose to order.
This report was posted on Ripoff Report on 01/30/2014 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/scam-kenyon-b-hill-dds-rockwall-tx/rockwall-texas-75087/beware-scam-kenyon-b-hill-dds-rockwall-texas-kenyon-hill-dds-pcdr-kenyon-hill-class-1119715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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