scbn refund austin Texas

 they took $195.00 from my account for services' not received  $149.00 for perscription costs and $50.00 for paper work to be done by the company.  the fee was taken from my account before and paper work was signed for the permission to do so.   we called on aug 8 2013 to cancel services not knowing that the first amount was taken from my account.  all paper work was returned on 8 12 2013 as to the requirements of the contract.   called and spoke to Arnetia on 8 21 2013 as to  the cancerlation and the fee that was taken.  we were told to contact the customer service through the internet. can not find the availability of the www.customercare@scbn.org.    connie k (((REDACTED)))