On July 12th, 2012 my vehicle, Toyota Tundra 2001, was taken from Des Moines, WA to California. Wendy Gomez said the car will be in American Samoa before July 31st. My family and I went to American Samoa on July 31st. And checked with all the shipping agencies there and was told they do not see a booking for my truck. Instead of Wendy being able to handle my car it was given to Rachel Ulale. I have kept in contact with Rachel and she was able to book my vehicle. But because of the delay and lies from Wendy Gomez, as well as not informing us of how LONG the process would take. Our vehicle is not able to be shipped to American Samoa due to the governments letter of ONLY accepting vehicles 2002 and up, it was affected immediately as of this month. Not only was Wendy unable to handle our vehicle and successfully get a booking she kept giving my family and I the "run around" of when we'd receive our vehicle. [continued below]....
..... I don't mind the delays but what I do mind is the FACT that Wendy Gomez lied to my family and I by telling us what we liked to hear than the HONEST TRUTH. Rachel explained that once the ship sailed, it would take ten days for it to arrive at American Samoa. Wendy did not explain this IMPORTANT detail to me nor has she kept her end of the deal by having our vehicle shipped. Rachel got a booking for my vehicle, why was Wendy not able to do that? If she can't book our vehicle why did she tell me she could but couldn't? This issue has cost my family time and money that we'll never get back. If Rachel were to handle my case from the beginning I know my vehicle would have been able to be shipped to American Samoa before the new rule in American Samoa. If Wendy did not know how to handle my case I would have preferred that she told me straight and contacted Rachel sooner rather than later. All I want is my vehicle and full refund. We have spent over $1,000 in rental fees for a vehicle in American Samoa and now having to pay for the carrier to take my car to California and back. This is very disappointing.
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