Schwans Food Company Schwans Home Service schwans spoiled food, forced to pay and wont pick up spoiled food. Schwans home service Marshall Florida

I placed an order that was delivered on 8-20-2014. Within 24 hrs of consuming the food of bacon, hamburger and triple berry I was sick. My husband was sick and my dog was sick. I went to the drs and blood was drawn. I was told that I had food poisoning. Three days within receiving my order, I called Schwan’s on Saturday the 23rd of august 2014 and reported the issue, also including the possibility of the food being spoiled.

Seeing as I was not sick before I consumed the food, it was a logical deduction for me to think it was the Schwan’s food. The food in the order WAS NOT consumed. After my illness, no further consumption. The order is intact other than that which I reported as opened. The hamburger has 1 patty eaten, the bacon has about 1/3 of one LB eaten and the triple berry had been opened for making a pie.

I requested initially for the food to be swapped out. Although I perceived an uncooperative attitude from the customer service and consumer affairs departments, they agreed to swap out the food. Sunday, the delivery driver called me and explained he would not be able to come until the 29th of August, Friday 2014 to pick up and swap. We agreed and the call was ended.

I called Schwan’s again, because I used my schwanspay account and I was requesting the date of receipt of my order should be moved considering the problem with the food. I requested the order be re-entered for the 29th rather than the 20th. Which they promptly explained, they couldn’t do and banking would call me the following day. Banking did call me on Tuesday the 26th of August. They also explained to me the following: we can’t cancel the order, because you already received it. I explained to the banking dept, that my order was spoiled, and I shouldn’t be paying for food that was not usable. The conversation went on for nearly 40 minutes with no resolve. I would pay for the spoiled food regardless of usefulness.

At that point I was transferred back to customer service.

The representative stated the food would be replaced and letter was mailed for me to give to the delivery driver, and that I WOULD HAVE TO CALL HIM.

It is not my place to call the driver for anything, it is theirs, so at that point, I told the rep, ‘no, you will call the driver, not me, and you can PICK UP THE FOOD, I NO LONGER WANT IT SWAPPED, I WILL RETURN THE ENTIRE ORDER’.

Eventually I did call the delivery driver and he stated to me that he could not pick up the food without authorization from the company, because the order was 95.53. I immediately called Schwan’s again and told them what the driver said. While on hold the representative attempted to call the driver, but could only reach voicemail. She said she left a message and also called the local terminal. As it was left, I was scheduled for pickup of my spoiled food Friday the 29th of August.

Friday came and the driver never showed up. So again I called the company. This time I recorded the call. She told me the truck was being inspected or maintenance.. and that I was scheduled for the 1st of September [a holiday, laborday]. Well naturally no one showed up. So I attempted to call the company on Tuesday morning. Low and behold, my call was not accepted. I received a prerecorded message, which was ‘all questions and comments should be sent to the company in writing at their address in MN’. I thought there was something wrong with the phone system. After trying several times to call, I thought I would try my daughters’ cell phone to call, and to my surprise, it worked! So they were blocking my number. Anyway, after reaching the company, I spoke to Cheryl in consumer affairs, she promptly disconnected me. I called again and reached Ellie in consumer affairs. She placed me on hold, told me she had to call someone else. I asked who and her response was, I WONT give you that information. I then asked, is it another department and she said yes, hold please. The next person to come on the call was the legal department. Someone named Nick Simonson.

Keep in mind that over a 10 day period, I called the company many times. I am holding what I believe to be spoiled food in my freezer. I am still concerned about contamination of other foods stored in the freezer.

Mr. Simonson, after exchanging names, began by asking questions about the food and who got sick. After several questions, he finally asked if I ate all the food.!! Are you kidding me, who would eat what they believe to be spoiled!! He asked if I had packaging. I explained that everything was intact and I simply wanted the company to pick up the food. Mr. Simonson said, he might be able to get the food picked up.. but has not happened as of this date, sept 03 2014. Mr. Simonson also told me it might be best if I discontinue service and close my account! He stated I called 29 times. I may have called the company 29 times over the life if my account, but not relating to this matter. I had another incident with the website not taking my reward points off and another incident where a chat operator insulted me, which were both reported to the company. When I was insulted by the chat operator, I asked to be taken off the regular delivery schedule and I would call when ready to place an order. I had several hundred dollars of food still in the freezer, so stopping for a while was not a problem. That was March or 2014. So.. now August 2014, because I now have an entire order of spoiled food, they want to discontinue my service!!!

This is NOT my fault, it is the fault of the company.. the food is spoiled! PICK UP MY SPOILED FOOD... PLEASE!!!!! At the very least, you would think they would want to test it.

By the way, I am not asking for anything form Schwan’s home service or of the Parent corporation Schwan’s food company. I simply want the spoiled food picked up. I have paid for spoiled unusable food of which now, due to uncooperative Schwan’s to pick up the food, had to stop payment on which cost me 32.00 at my banking institution. If required, I will pay for the food I consumed that made me sick. 1 hamburger, 1/3 of a pound of bacon and 1 triple berry package. I can supply photos of the stored food intact, in packaging, in my freezer if needed.

Once again, I simply want the spoiled food picked up.