Report: #1073219

Complaint Review: ScoreSense

  • Submitted: Mon, August 05, 2013
  • Updated: Mon, August 05, 2013
  • Reported By: K. Lisenby — Kingsport Tennessee
  • ScoreSense
    4447 N. Central Expwy., Suite 110 PMB 406
    Dallas, Texas

ScoreSense They advertised that they would provide credit scores from 3 different sources for $1 which would be refunded. When I signed up and authorized $1, they took out $29.95 which I did not authorize. Dallas Texas

*UPDATE Employee: ScoreSense

Show customers why they should trust your business over your competitors...

 On 07/15/13, I authorized ScoreSense to take $1 debit/credit card to get my credit scores.  I noticed on my bank statement on 07/22/13 that $29.95 was taken out without my authorization.  I contacted the service rep for ScoreSense and complained that I did not authorize this amount and that I can not access the service to get a credit score.  She stated she would put in a request for my refund, but could not guarantee it. Then she did a "sales pitch" trying to get me to sign up for $4.95 a month after my three month trial period.  I declined all offers and told her I just wanted a refund.  To date, I have received the initial $1 back in my account.

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#1 UPDATE Employee


AUTHOR: ScoreSense - ()


We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,


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