ScoreSense Fraudulent Charge on a Non-Existent Account Internet

In September, I signed up my mother with ScoreSense and paid for the transaction with my debit card.    One day later, we cancelled the membership via phone.

Two days ago, I was charged $29.95.   I called ScoreSense and they advised me that they could not "pull up" the records because the account was closed. I informed them that the account was closed in September and asked for a refund.  I was asked to send a copy of my bank statement (just the relevant portion where it shows the charge). 

 Today I received a message indicating they had processed my request for the refund, $29.95.  However, it was denied because I requested it after my "communicated billing date."  I called again this morning. I was informed it would be "escalated" to corporate and I would receive a phone call.

I told the CS representative that I have never heard of a company who cannot bring up records of closed accounts.  This in itself is a huge red flag.

I am filing a report with my bank as well.  From a conversation with one of my bank's CS staff they have encountered this situation with ScoreSense many times.