ED Magedson – Founder
ScoreSense.com One Technologies LP; FreeScoreOnline.com; FreeScore360.com; MyCreditHealth.com; CheckMyCreditNow.com unauthorized charges, charges for unknown/unrequested services, misleading advertising Dallas, Texas Internet
I created a profile for "scoresense," a website claiming to offer free credit information, in June 2013. I entered my check card information, as the website requested it for a one time charge of &1. I just noticed 5/12/2014 that I was being charged 29.95 every month since then. I called their customer service number 05/12/2014 around 1pm central and a rep told me they sent me a "welcome email" informing me of a monthly charge for a service. The rep also said their terms of agreement were posted "somewhere on the website." But this doesn't explain why I authorized a one time charge of $1.00, but was charged $29.95 many times. And claiming to tell me about it is not the same as getting my expressed permission. I spoke with another rep on the same date, "Jim" badge #1114135. He said he would not be able to provide me with a receipt or statement for the charges to my account. He also could not prove that a "welcome email" was sent to me, and had no way of confirming that it was received by me. I received and email 05/13/2014 from scoresense customer care saying I will be refunded $1.00 of the $359.40 they stole from me. And I am still waiting for that $1.00 refund.
Update: as of 5-14-2014, I noticed a refund of $29.95 and $1.00 posted to my checking account. These transactions are still pending. I filed a complaint with FTC and BBB. After reviewing my statments I came up with the exact amount to be refunded minus the pending transactions when they are completed. I emailed their customer care to inform them of the remaining $299.50 that still needs to be refunded to me.
This report was posted on Ripoff Report on 05/14/2014 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/scoresensecom/internet/scoresensecom-one-technologies-lp-freescoreonlinecom-freescore360com-mycredithealth-1146741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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