Report: #848806

Complaint Review: Scrapbook Needs

  • Submitted: Mon, March 05, 2012
  • Updated: Sat, December 08, 2012
  • Reported By: Atlanta Grandma — Cumming Georgia United States of America
  • Scrapbook Needs
    50 Ben Lomond Street
    Uniontown, Pennsylvania
    United States of America

Show customers why they should trust your business over your competitors...

I ordered merchandise from this company but it was never shipped.  I have started a Facebook page detailing info I found---BBB rating of F with 45 complaints not responded to.  This is a scam/fraud for old & young alike scrapbooking beloved memories.  They need to be put out of business.  See:!/ScrapbookNeeds
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This report was posted on Ripoff Report on 03/05/2012 08:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Also Ripped off by Scrapbook Needs

AUTHOR: Leslie - (United States of America)

I have contacted the owner several times to no avail.  I ordered from their company, it never shipped, they took my money.  Everything bad I've read about Scrapbook Needs is correct.  Brian Tajc (the owner) contacted me to work it out but he never did.  It's all lies and fraud.   Buyers need to beware and stay clear of them.  There are several posts on scrapbook sites.  The facebook page was so correct and I can't imagine the people he's ripping off now through the holidays.  He knows who I am and should contact me - but only if he's going to send my money back and make amenda to all others he's ripped off. 
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#2 Author of original report

Owner Swaggers & Misleads (Again)

AUTHOR: Atlanta Grandma - (USA)

Yes, contact him. He will continue to lie to you as he did yesterday in his rebuttal to my BBB report. 

Fortunately, I had his email that contradicted his rebuttal & was able to catch him in another lie.  Hes

just a fast talker whos losing business because consumers are wising up.  I assume he will attempt to ship freebies to get BBB complainers to change their stories as thats what he did to me.  Its not my hook, sir.  Its the hook of the dozens of people you cheated over the years most of whom hold you in no regard.

The Facebook page was titled Scrapbook Needs: BBB FRating so it was CLEARLY not meant to be your business page.  You flatter yourself that I would ever want to pretend to be your real business.  It was clear to the victims who found it, also.  You are twisting the truth again.  I have lawyers too but think a court of law is where this will be settled in the long run.  They can be filed for past crimes no matter what you do today. 

Once again, you are trying to intimate the scrapbook community with your swagger that you are buddy-buddy with law.  BTW, my Weebly site has been reviewed & approved for publication by corporate lawyers. I have several sites you dont even know about, so good luck. You see truth is an absolute defense against all you claim & in a personal web site there are laws to protect 1st Amendment rights to expression. Sorry about that.

That old contact me so I can fast talk you routine?  We know how you take care of business & how you have cheated dozens of people.  Weve been hearing that for years.  When I did contact you, you lied and said my products had been shipped. You lied  to the BBB yesterday & I was able to disprove you.  Then you tried to victimize me in an Oct. conversation by coming up with your sob story about complaints on your co. all over the web to try to get me to pity you. Never mind you created a nightmare for me & many others.  Well, I didnt create all those complaintsyoudid by your shoddy business practices.

Call you so you can try your spin on someone & convince them to deny your crimes against them?  We're not that stupid anymore, sir.
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#3 REBUTTAL Owner of company

Again, have an issue, contact us.

AUTHOR: Scrapbook Needs - (United States of America)

As I stated before, I invite anyone that has placed an order with us and has had a problem, to contact us.  I will work with anyone and everyone to solve any issues.

Also, I have never been contacted by any law enforcement.  I, however, contacted them.  They will be notifying me of any complaints they receive, so that I can promptly take care of them.

I am also working with the BBB to resolve all the complaints that have been filed against us.  The fact of the matter is, of these complaints, approximately 75% had already been resolved, we just never responded to them with the BBB, so that is why the number is so high.  But keep your eye on BBB Site, Ma'am.  The number will be coming down, and our rating will be going up, giving you one less hook to hang your hat on.

As for the facebook page you created, where is it now?  Oh, that's right, I took control of it and deleted it, because it was illegal for you to start a facebook page about our business on our behalf.  Don't worry, I'm working with an attorney to take care of the weebly site as well.

I just want to end this rebuttal with this...

ANYONE that has an issue with us, contact us!  We will take care of it.  Don't fall into this ladies dillusion of we are con artists. I will work with everyone that has an issue, you just need to contact me!
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#4 Author of original report

Owner Slams Consumers Who Complain, Claims Mental Issues

AUTHOR: Atlanta Grandma - (USA)

I created a Facebook page with the blessing of a PA State Trooper to find other victims & found 18 new, recent victims and also created a Weebly web site for Scrapbook Needs & found many more victims.  We all compared notes & discovered wed all been scammed in white collar crimes. The SN owner alleges anyone seeking justice by complaining to law or on sites like this is being vindictive. Wow, how twisted & insidious!

The owner also left voice mails & sent me emails 8 MONTHS LATER saying he & wife were VERY upset consumers were complaining about them & that he had mental issues. Other victims emailed me he was asking them to change negative reviews to positive ones. This is how con men operateby twisting it so they play the sympathy card to make themselves the victims. I learned this from a site the FBI who has been very supportive; in fact, they asked me to write a story on SN & I did.

Google Shopping shows all negative reviews for them & lists SN 11,000 products. Hobby Lobby itself has 500 stores & 13,000 employees and only lists ~7,000 scrapbook products. Scrapbook Needs site also claimed 2 store fronts but a PA State Trooper did a driveby and confirmed it was a lie. Its just a small old house that could not possibly be 2Xs the size of Hobby Lobby. Complaints against them date back to 2007 in their other DBA The Crop Shop. Over 72 mfgs they claim to carry on their web site state they do NOT sell to this co. & products are old/discontinued. They have a BBB Rating of F.

The owner left me 2 voice mails and 2 emails 10/20/12 that he & his wife were very upset consumers were complaining and that he had done many people wrong.  I taped that voice mail for law enforcement.   I conclude one can't make a silk purse out of a sow's ear. A manipulator who has had years of practice deceiving others globally will always try to twist it so the consumer is revictimized.  BEWARE THIS CON ARTIST!!

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#5 Author of original report


AUTHOR: Atlanta Grandma - (United States of America)

I have an email from the Owner stating my products had been shipped.  When I finally got thru on a working phone on 3/16, he repeated they had been shipped.  I asked for a tracking #.  He could not produce one & said to have Paypal reverse the charges. So, he was caught in a lie on wire fraud.  Paypal said they don't work that way & I would have to provide proof--it took a 6-page fax and my email to the owner to CANCEL THE ORDER. I did all that & finally got a refund but not from a charge reversal.

EIGHT MONTHS LATER he ships me a package of freebies as a bribe after he discovered my web site where I had collected 78 new victim complaints in the last 6 months. His name & address are all over the web including the BBB, his own web site & dozens of other places--it's in the public domain. So, no one's smearing him but he's smearing me with that comment.  Quite a bizarre comment--a legitimate business would be delighted someone was using their name & address, but alleged crooks want to hide all that per FBI.

He also claims he's not vindictive.  Really?  What is it about White Collar Crime he doesn't understand that targets the young & elderly? That is pure evil.  Victims have emailed me he's attempting to get them to change their negative reviews to positive ones--so he can continue his ripoffs no doubt.

Sites like The Ripoff Report have helped shrink his revenue stream & cut into his scam. Thank God for The Ripoff Report and sites like it!

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#6 REBUTTAL Owner of company

Customer's order was addressed

AUTHOR: Scrapbook Needs - (United States of America)

This customer made an order with us on 2/28/2012.  Before 3/16/2012, she called her credit card company and had the charges for the order reversed.  Reason being emails that she had sent to us had not been responded to.

I received the reversal notification, and accpeted liability so she would receive her refund.  I then canceled her order, and figured the case was closed.

That was until I found a facebook page and blog site that she created defaming our website.

Even then I attempted to make ammends with her sending her freebies in the mail.  She refused the delivery and sent it back.

I could stoop to her level and plaster her name, address, and home telephone number all over the internet like she did, but I will not.  She is lucky I am not as vindictive has she is.
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#7 Author of original report

Update on Scrapbook Needs Ripoff- Uniontown, Pennsylvania

AUTHOR: Atlanta Grandma - (United States of America)

The correct Facebook page listing 10 new complaints is (((ROR redacted)))  There are over 100 complaints on the BBB site of Western PA, giving them a rating of "F." Please file complaints with the Ripoff Report, the FTC, Uniontown, PA police and other agencies.  We need to shut them down!  I am guessing they rip off at least $1/4 million annually from unsuspecting new moms, young brides, grandmas, teachers, and others who want to scrapbook their precious memories.

Owner is listed as Brian Tacj & address is 50 Ben Lomond; Uniontown, PA 15401.  A PA State Trooper did a driveby and it is just an old house, not a storefront.  The wife, Deborah, is listed on My Space as owning Scrapbook Needs & being employed as a therapist at WJS Associates in Uniontown. She claims several degrees including engineering!!

Former DBA is The Crop Shop & that also has numerous complaints of fraud/scam.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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