screenaid ebay, chinese company with no real presence in US Internet

These folks advertise NEW items and send USED and frequently BROKEN items instead! We are a reputable computer shop and installed a screen we ordered for our customer, we ordered new and they sent used... it had bad marks and was damaged but functioned well enough to use. Our customer had waited long enough and was willing to work with us as long as he could use the computer. All I asked them was to send the NEW item they were supposed to send and we would replace it with the used one while the customer waited and then ship back the old one. I even offered to pay again. They would not do it. I had to refund our the customer and we lost money and more importantly our reputation. In the dispute with Ebay, they made it clear that they don't care about the lies on the ads. Just send it back for refund and that would be all they could do. That was unacceptable for us and the case was closed as if we were doing something wrong. BEWARE the FALSE ADVERTISING and stay away from these con artists!!!