• Report: #163862
Complaint Review:

Scrip Advantage, ScripPartners, Utix

  • Submitted: Tue, November 08, 2005
  • Updated: Wed, November 09, 2005

  • Reported By:Whittier California
Scrip Advantage, ScripPartners, Utix
4273 W Richert Fresno, California U.S.A.

Scrip Advantage, ScripPartners, Utix took money & did not send product, didn't reimburse, won't answer phones or e-mails Fresno California *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: Contacting Bank did not work

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Our club started an account with this company and placed our first order on Oct 20. The entire order amount of $836.85 was drafted from our bank, though only $53.40 in merchandise was shipped and received on Oct 25. We were told other items on backorder would be received in within a week.

On Nov 2, we called to request a refund because items were still not received. I was told by "Jennifer" that I would receive the refund within 5-7 business days. I called on Nov 8 to check on the refund, and nobody ever answered the phone after holding 3 hours.

We have sent e-mails and left messages for our salesman, Jon. We just want our $783.45 that is owed to us back. Now, we look online and see that many other schools and organizations are having the same problems with backorders, no refunds, and no ability to talk to customer service. The have taken everybody's money and run.

This company is supposed to help non-profit organizations such as schools fundraise to make up for budget cuts, and they are instead cheating us. There are many other organizations who are in similr situations to us, if not worse because some are owed 10,000-25,000. Please help us get our hard-earned money back!

Whittier, California

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 11/08/2005 11:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/scrip-advantage-scrippartners-utix/fresno-california-93722/scrip-advantage-scrippartners-utix-took-money-did-not-send-product-didnt-reimburse-163862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Contacting Bank did not work

AUTHOR: Amy - (U.S.A.)

I contacted our bank as suggested, USBank. At first, the girl said no problem that we just had to come in and fill out a form that we were overcharged and get our money back in 10 business days.

Then, she called me back and said since we have a business account, we basically have no recourse. The Section E thing you talked about is apparently not available for businss accounts. I have spent all day on the phone to no avail. I contacted Scrip Advantage's bank with info given to me by my bank and they are just a clearing house and cannot help me.

I have left numerous voicemails and e-mail messages for Scrip Advantage threatening to contact the media, BBB, Surgeon General, etc. and have still not received a call back from them. We just want our grocery money back! We are stay-at-home moms and the account is a business account because we are members of a non-profit organization called MOMS Club. We are not savvy business people and the bank will not help us.
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