Report: #1402039

Complaint Review: SDTadvertising

  • Submitted: Sun, September 24, 2017
  • Updated: Sun, September 24, 2017
  • Reported By: MasterTheDream — Sherwood Arkansas United States of America
  • SDTadvertising

    Internet
    USA

Show customers why they should trust your business over your competitors...

I was sent several email promotions for a Lifetime Advertising Service with SDTadvertising for all of their packages and a one-time fee of $197. I paid through PayPal and received a receipt with instructions to send an email to SDTadvertising@gmail.com to receive instructions on how to order my first advertising pkg of 25,000 Guaranteed Vistors to my website https://masterthedream.com. After no response for a week, I emailed again asking why it was taking so long, with no response. I then sent in a support ticket to their support team asking why I had not received anything back? They finally sent me a link to process my first advertising pkg which I filled out exactly as instructed and sent it back to them to start processing. After not hearing back anything for another week, I sent support a request asking how long it would take, with absolutely no response. I then complained to PayPal about being ignored and PayPay sent a notification to Michelle at SDTadvertising. After more time not receiving what I ordered I submitted a claim to PayPal and PayPal notified Michelle of the claim and to respond by 9/23. Michelle finally emailed me and accused me of being a Fraudulent Customer and notified me all further orders would be frozen. I waited patiently for either my order to be processed or her response to PayPay. On the last day of 9/23, the company sent PayPal a notification that my order was sent by UPS with a bogus UPS number. I have been a shipping manager, shipping with UPS for 13 years, and knew when I saw the tracking number it was bogus. This was an internet order to be supplied to my website, not something to send to me at my address. To PayPal's credit, they investigated the bogus notification of shipment quickly and refunded me immediately. Then Michelle sent me an email saying she is notifying all her business friends that I am a Fraudulent Customer and to watch out for me, which I forwarded to PayPal. I have copied and pasted the bogus shipment notification to PayPal, the email sent to me saying I am being put on a Fraudulent Customer List, and a copy of the refund by PayPal below, Congrats to PayPal for their excellent customer service. You can trust them to protect you.

----- paypal Transaction ID: 5E722283NW677820W Details about your shipment Dear Doug Deleon, SDTadvertising.com added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them. Shipper UPS Tracking number 5498432 Shipping status New If you have questions about the shipment, please contact sdtadvertising@gmail.com Seller SDTadvertising.com sdtadvertising@gmail.com United States Total $197.00 USD Payment $197.00 USD Payment sent to sdtadvertising@gmail.com Sincerely, PayPal Help | Security Centre Please do not reply to this email. To get in touch with us, click Help & Contact. Copyright © 1999-2017 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131. PayPal PPX000870:b0e63b6f98b64 ____ Michelle 8:25 PM (15 hours ago) to me Hello Everyone. Just a heads up that we will be releasing a new fraudulent customer bulletin tomorrow morning for: Doug Deleon. All communication, account confirmations, etc. will be supplied with contact information. So keep your eyes peeled. This is a service so that other business owners can steer clear of these buyers. Until next time! ------- Michelle, Admin. It is those people who recognize opportunity and seize it... who rise to the successes most others only dream of. ----- service@paypal.com 8:18 PM (15 hours ago) to me

---- Resolution of Your Case: #PP-006-156-082-731 ----- Dear Doug Deleon, We have concluded our investigation into your case and have decided in your favor. We were able to recover $197.00 USD and this amount has been credited to you. Please allow five business days for this adjustment to be posted. If you are due any additional funds, we will make our best effort to recover the balance from the seller. If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges. ---- Transaction Details ---- Seller's Name: SDTadvertising.com Seller's Email: sdtadvertising@gmail.com Seller's Transaction ID: 67R9249004700063S Transaction Date: Aug 24, 2017 Transaction Amount: -$197.00 USD Your Transaction ID: 5E722283NW677820W Case Number: PP-006-156-082-731 Buyer's Transaction ID: 5E722283NW677820W ----- What to Do Next ------ No further action is required by you at this time. -- Other Details --- To make sure future transactions proceed smoothly, we suggest you visit the PayPal site and click the Security Center link located at the top of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section. To learn more about PayPal's Buyer Protection Program, go to the PayPal website and click the Security Center link located at the bottom of any page. Thanks, PayPal Protection Services Department Sincerely, PayPal --- Help: paypal.com/us/cgi-bin/helpweb?cmd=_help Security Center: paypal.com/us/security  

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This report was posted on Ripoff Report on 09/24/2017 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sdtadvertising/internet/sdtadvertising-michelle-admin-buyers-beware-buy-from-this-company-at-your-own-risk-int-1402039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
0Consumer
1Employee/Owner

#1 Author of original report

lol I went many days waiting for the service I never received

AUTHOR: Doug - (United States)

On my last attempt to contact Customer Service they never responded at all. I waited a couple of weeks after I filed my complaint with PayPay and on the last day of the time periord PayPay gave her to answer, she sent them a bogus UPS tracking number to prove she had sent me what I was supposed to receive online. 

I am an experienced UPS shipping manager and I knew right away the tracking number was a fake. PayPay checked the tracking number she sent them and issued me a refund immediately. 

 

 

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#2 Author of original report

PayPay should have been PayPaL

AUTHOR: Doug - (United States)

Excuse me. It should have read PayPal refunded me promptly

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#3 Author of original report

She continues to lie

AUTHOR: Doug - (United States)

She sent PayPay a bogus UPS tracking number as proof I was sent something I was supposed to receive online.

PayPay refunded me promptly and I highly praise them for their customer service.

She continues to lie about her service given.

If I was not right, PayPay would not have promptly refunded me.

I recommend that you do not do any business with this person.

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#4 REBUTTAL Owner of company

Refunded

AUTHOR: Michelle - (United States)

This customer did not follow our terms.  This customer support emails  were responded to 23 times regarding order fulfillment and support tickets were answered within 24 hours of submission regarding his/her order.  For reasons unknown this customer decided to file dispute with paypal indicating we did not offer support.  After going over our terms of dispute process I decided to refund his order to close the dispute as it was not worth the hassle. 

Paypal's dispute closure email states the same thing regardless of who closes the dispute (paypal or us) I have screenshots of all email communication as well as support desk tickets regarding this transaction and for this customer.  We always offer support and we always aim to answer requests and issues within 24-48 hrs. 

Usually much sooner and usually a personal response from admin personally but sometimes no matter how hard you try - you cannot get through to or please everyone.  We also offer a 100% quality guarantee which offers free professional copywriting , ad rewriting, and free exposure to cover any short comings a customer feels their ad gets.  It is just a matter of letting us know and following our terms. 

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