Report: #1399506

Complaint Review: Seaborne Airlines

  • Submitted: Tue, September 12, 2017
  • Updated: Tue, September 12, 2017
  • Reported By: Patricia — Santa Cruz California USA
  • Seaborne Airlines

    Internet
    USA

Seaborne Airlines CEO Ben Munson Cancelled my flight due to Hurricane Irma and refuse to refund my ticket. San Juan, Puerto Rico Internet

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 My return flight from St. Thomas, U.S. Virgin Islands was cancelled by Seaborne Airlines due to Hurricane Irma. (All of my 5 other flights going to and from St. Thomas were fully refunded by American and United Airlines because of the natural disaster.) Only Seaborne Airlines refused to refund my flight and offered a credit for use in one years's time. I contacted Customer Relations at Seaborne Airlines and the individual who responded to my email request cited a "Force Majeure Event" policy indicating Hurricane Irma is (was) "not an inconvenience caused by the airline." Therefore, my ticket would not be refunded. I responded to this email with a request to forward my email to a higher management level for review. I am currently waiting for a response to this request. I have all th email correspondence on this issue and would gladly forward it to you.

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This report was posted on Ripoff Report on 09/12/2017 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/seaborne-airlines/internet/seaborne-airlines-ceo-ben-munson-cancelled-my-flight-due-to-hurricane-irma-and-refuse-to-1399506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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