Seal SKin Covers disaster California Internet

In May of 2014 I purchased a boat cover from Seal Skin Covers.  I actually recieved the cover 3 weeks later in June of 2014.  Once I recieved the boat cover I immediately went to make sure that the cover fit and it in fact fit nicely on my boat.  It was 3 months later when I noticed some of the seams were coming undone, and since they were small issues I had my wife fix them for me.

The problem only got worse months later.  It was a total of 8 months since the day I got the cover to the day it totally fell apart.  I contacted Seal Skin shortly after going to see my boat and noticing that the cover was defective.  They were receptive and told me that they would send me a return label and after a few more phone calls I did get this return label.  This is where things just got worse.  I waited over 2 months to finally get my replacement cover shipped to me.  The day I got I went to get my boat detailed and ready to be covered.  That was a huge mistake, I opened the box and unrolled the cover and soon found out that they did not send the correct cover.

I then started the process again to get a return label sent to me.  It took me a week finally get the return label sent to me.  I folded the cover and put it back in the box to return to Seal Skin.  After weeks of calling and trying to find out when I could get the actual correct cover, I finally got someone to work with me and confirm that she would send out my cover.  Yet another 2 months went by sense the delivery of the incorrect cover that was sent to me.  Once again the cover was shipped to me and yet once again it was not the correct cover.  Now I have spent $800 to get my boat detailed and have gone months without a cover, so you can imagine what my boat looks like without a cover sitting outside in storage.  I have asked Seal Skin to simply refund me the money and call it a day. 

But I have yet to get anyone to assist me.  I have been told that I need to speak to a certain person and I have called asking for that person for 2 weeks now.  After multiple emails and phone calls I finally got a call from the manager/owner and all he wanted me to do is give him more information and tell me he does not know how this happened and will call me in 2 days and if he does not call me, for me to call him.  Great customer service!  So, of course the 2 days have gone by and now again I am having to work to get someone to call me back.  I feel that I did not purchase a great product and based on the service I have been given I really feel that I should get my money back and be done with this painful situation.  I have been very polite and understanding, but now I feel I am being taken advantage of.