• Report: #256175
Complaint Review:


  • Submitted: Fri, June 22, 2007
  • Updated: Thu, December 17, 2009

  • Reported By:Corpus Christi Texas
10030 N 25th Ave Phoenix, Arizona U.S.A.

Carnival Seamiles Ripoff dishonest fraudulent billing Phoenix Arizona

*Consumer Comment: Rip off, or Mistake???

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On April 18,2007 I booked a cruise for 2 people to the Bahamas, using my Seamiles Account for the 1st time. My consultant was Brenna Dorr (ext.4075). The total amount for this cruise was $ 2024.80, this included the cruise,taxes,and travel insurance.

On Monday April 23,2007, I tried to buy gas, but my card was rejected. I called Juniper(Barclays) to find out what was going on, as I knew there was plenty of funds available. I was told I was over because of the 2 cruises I booked. I asked what 2 cruises, that I booked 1 cruise? I was told the amounts were as follows.
April 23: Carnival $ 1811.20
April 24: Carnival $ 1861.60
April 24: Travel Ins. $ 138.00
April 24: Cruise Line $ 25.20

I told the Representative at Juniper that I was being double charged for the tickets: the charge on April 24th was wrong and should not be on my account. I was told to call Seamiles and have them remove the charges.

Over the next week I talked to Reviere & Sabrina(ext 4209) several times, at Seamiles. At Juniper (Barclays) I talked to Vicki & Pat ( ext.32843). The last time I talked to Sabrina at Seamiles I was told my booking number(8R0L97) was cancelled. They issued a new booking number (8R5Q22). I was also told they were refunding the overcharge of $ 1861.60 to my credit card.

As of Friday April 27,2007, charges for 2 cruises were still on my credit card. There was no refund given. I called Seamiles and was told that Carnival had to send in the refund request. I then called Carnival again, after a discussion with them, I was told it could take 3 weeks before they summit a refund. Then Juniper told me it could take another 10 days after that before my account gets cleared.

Because we are retired ,on a fixed income and it was the end of the month, we had to borrow gas money to get to Doctor's Appointments.

Corpus Christi, Texas

This report was posted on Ripoff Report on 06/22/2007 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/seamiles/phoenix-arizona-85021/carnival-seamiles-ripoff-dishonest-fraudulent-billing-phoenix-arizona-256175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Rip off, or Mistake???

AUTHOR: boggieman23 - (United States of America)

Were you really RIPPED OFF, or is it possible that a mistake was made?

I was looking into getting a seamiles mastercard, so I started researching for rip off reports...This is the first one I came accross and felt I had to comment.

Did you ever get your refund? Was it in fact recieved in the time frame they said it would be? While I do believe there should have been a way to expidite this process, I would have to say you were not RIPPED off. Yes bad customer service, and no I wont be getting the card. :)

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