• Report: #808135
Complaint Review:

Sears Appliance Repair

  • Submitted: Mon, December 12, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: LesH — Mechanicsvlle Virginia United States of America
Sears Appliance Repair
4100 Tomlyn St Richmond, Virginia United States of America

Sears Appliance Repair A&E Factory Service 3 Attempts to fix a simple water leak from a drain hose Richmond, Virginia

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

A&E has been out to our home 4 times to fix a simple water leak, 2 times to diagnose the problem, and 2 times to actually make repairs. At the first service call, the technician did not take the time to correctly diagnose the problem. In fact, he didn't even have a flashlight that would have enabled him to see the inside of our front-loading washer. Consequently, he ordered nearly $500 worth of parts that he did not need and did not fix the problem.

A few days later, we discovered the washer was still leaking water. We called and scheduled another tech visit. This time he had a flashlight and quickly discovered the leak was coming from a small crack in the drain hose. He ordered the hose and returned a week later to install it. This time we felt like it was finally fixed.

A few days later when we washed clothes for the first time since the repair, we notice even more water than before coming from under our machine. I quickly noticed that the leak was now coming from the drain hose, but this time it was from behind the washer. It appears that the hose was too long and the technician bent the hose to make it fit which caused the hose to crack and leak.

It gets better... Now, I call to tell Sears what's going on and they run me around through countless phone transfers and wasted time. Their solution is for me to wait until the end of the week for the technician to come back out and then wait yet another week for the part to be delivered to our home. They have no escalation process for errors made by their people and the consumer is forced to deal with it. Absolutely no consideration has been given to us for all of our frustration and wasted time.  This is by far the most unacceptable customer service that I have ever experienced from any company. 

This report was posted on Ripoff Report on 12/12/2011 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-appliance-repair/richmond-virginia-23230/sears-appliance-repair-ae-factory-service-3-attempts-to-fix-a-simple-water-leak-from-a-d-808135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sears Appliance Repair

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?