Report: #245980

Complaint Review: Sears Auto Center

  • Submitted: Sat, April 28, 2007
  • Updated: Mon, November 12, 2012
  • Reported By: Dallas Texas
  • Sears Auto Center
    13131 Preston Rd Valley View Center
    Dallas, Texas

Show customers why they should trust your business over your competitors...

My wife had new tires and a wheel alignment done in August '06. The car had about 67,000 miles on it at that time. After having a battery problem this last week, she returned to this location, had the battery replaced, and had the tires rotated (74,000). After getting the car back, the car pulled severely to the right. I brought it back the next day where they said the air was low on that one side and they were slightly unbalanced. They corrected that at no charge. After driving off with the car, it continued to do the same thing. My wife called and spoke with the manager and she told her to bring it back and they would take care of it. When she did, they said it needs alignment (barely 8 months after they did one and barely 7000 miles added). The car did not pull at all before the tire rotation. They offered to realign the wheels at no charge. After they did that, she drove off and the car pulled as if they hadn't done a thing. We are still in the process of going round and round with these people.

Even though they are attempting to do something without charge, the incompetence of not solving the problem is costing us time, thus money. This company, purporting to be the pinnacle of customer satisfaction, cannot find a way to satisfy this customer.

Be forewarned. Anyone should think twice before having even the simplest of service done on their vehicle at this location. Satisfaction is sacrificed for frustration without much concern on their part.

Dallas, Texas
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This report was posted on Ripoff Report on 04/28/2007 09:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Also found incompetence during MY visit.

AUTHOR: Lungfixer - (United States of America)

I also had a troubling experience with Sears Auto at Valley View.  I was having the front tires on my car replaced, and I provided the tires.  What I was told would take 20 minutes took almost TWO HOURS!!  Then, as I was walking to my car I noticed that all four tires were rotated without my permission.  This may not seem like a problem, until you realize that the rear tires are SIGNIFICANTLY LARGER (taller and wider) than the front because I'm pushing almost 500 RWHP (so my car requires serious meat on the back).  My car looked like it was going uphill while sitting on flat ground!!  

My 16-year-old daughter would know better than to do something so stupid...and this is supposed to be his JOB?  I would not have been able to even turn the steering wheel more than a quarter-turn without the tires scrubbing the wheel wells.  The technician LITERALLY had to  be legally blind, mildly-retarded or smoking dope to not see something SO obvious.  At first it was kind of funny...until it took and additional 25 minutes to correct!!


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#2 UPDATE Employee

Sounds like a bad tire

AUTHOR: Nick - (U.S.A.)

To me it sounds like they are doing alot for you to correct your problem. The problem is most likely a bad tire causing a pull. When we have a customer with this kind of problem, we like to check out other things first that could also cause the same problem. If we were to warranty the tire first time around and it wasn't a tire problem and we send the tire back to the manufactuer and they find nothing wrong with it, we don't recieve credit and you're still pissed that it pulls. Balance, and alignment are easy to check, and don't cost much. Granted though,one of the first things they should have checked for is tire pull by roatating the tires from side to side on the front to see if it pulled the other way. And tire pressure is the #1 cause of a pull, of course it will be the first thing we check.
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#3 UPDATE EX-employee responds

radial tire pull

AUTHOR: Michael - (U.S.A.)

work with that manager denise actually cares about solving a customer problem. you wont see that from a district level. the key to your story is it started after the tires were rotated. you probably are suffering a case of radial tire pull. sometimes due to construction variations 2 tires will not run together.

the proper way to diagnose it would be to rotate then back or cross the front ones this would make the problem go away or pull the other direction, i managed a sears auto in the same market and saw this often usually goodyear tires. the guilty tire is the one depend on the direction of the pull pull right ck right front tire, pulls left ck left front
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#4 Author of original report

Sears stuck with issue to solve problem

AUTHOR: Lon - (U.S.A.)

Revising the earlier report on the incompetence of trying to solve a problem with the car pulling to the side, the Sears maintenance staff re-rotated the tires back to its original placement and will determine if there is a bad tread on one of the tires in which case they will replace it.
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