ED Magedson – Founder
Sear's Auto Center754 S State St (Corner Main Street 700 South) salt lake city, Utah USA
Sear's Auto Center Lost/missing parts after service. Deliberate false diagnoses leading to unnecessary work. Deceptive business practices. Poor customer service. salt lake city Utah
I took my car to Sears Auto Center to diagnose and repair a loud road noise. After looking at my vehicle they suggested I have the brakes replaced including the rear brakes. I had a set of 4 tires placed on the car a year before by Sears and the mechanic pointed out they had uneaven wear. I said they where under warrenty and since Sear's had done the allignment that I should have them replaced at a discount. they said it wasn't their fault it was mine for not having them rotated every 5,000 miles. Ok Fine, I accepted responsabillity for the tires and bought 4 more and had the front brake roters and caliper hardware replaced.
This cost me approx 750.00
The road noise was still present. Not wanting to go back to Sear's I worked on the car myself. When taking the tires off I noticed missing lug nuts (2) and immediatley noticed sound comming from the front left wheel bearing. a mechanic friend of mine said it was obvious and I had been scammed by Sear's Auto. Next I took off the rear tires and checked the rear brake shoes. THEY WHERE FINE! plenty of material for at least another year of driving.
My mechanic friend says since I replaced the the front brake pads a few months earlier I didn't need to have them replaced.
In total the unnessecary work cost me around 400.00
new caliper hardware
I'm not even sure I needed the new tires.
In general they have a don't give a s**t attitude about customer service.
beware they will take advantage of you.
This report was posted on Ripoff Report on 01/14/2014 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-auto-center/salt-lake-city-utah-84111/sears-auto-center-lostmissing-parts-after-service-deliberate-false-diagnoses-leading-t-1115458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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