Sears Corporate Office Headquarters $250.00 Gift Card that was given to me by Sears does not have the $250.00 on it it has a zero balance. Hoffman Estates, Illinois

I purchased a king size bed from Sears and because it was damaged they gave me a $250.00 gift card, but there was never any money on it according to the sears phone number I called. I was told to go into a Sears store and they will give me a new card, but they would not give me one when I went into the store. I was RIPOFF and still have a damaged bed. I will never shop at Sears ever again and i will inform everyone that i know on how Sears ripoff customers. I want my $250.00 gift card.