Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1139528

Complaint Review: Sears Craftsman - Nationwide

  • Submitted:
  • Updated:
  • Reported By: RonT — Tinton Falls New Jersey
  • Author Not Confirmed What's this?
  • Why?
  • Sears Craftsman Nationwide USA

Sears Craftsman Problems with "Guaranteed Firever" Claim The Craftsman "Guaranteed Firever" written Claim on This Sump Pump is no being honored Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I am the owner of several Sears Craftsman Professional Sump Pumps, Model 83-3050 that have had a “Guaranteed Forever” lifetime replacement warrantee. Since late last year Sears Craftsman is now refusing to honor their lifetime warrantee. Today the new Sears Craftsman Professional Sump Pumps Model 83-3050 models sold in Sears stores show a “3 Year Warrantee” instead of the “Guaranteed Forever” warrantee. The model number and product name are exactly the same but now with a reduced warrantee.

I understand they may change the warrantee on new sump pumps but existing owners are being told Sear Craftsman is no longer honoring this “Guaranteed Forever” lifetime warrantee that was clearly shown on their packaging and is prominently shown in their included Installation and Maintenance manual. For people bringing back a pump that is defective they are being told that Sears Craftsman is arbitrarily now declining to honor their “Guaranteed Forever” lifetime warrantee and only when a customer pushes do they offer a cash refund.

I have long been a Sears Craftsman customer and my hand and garden tools are all Craftsman because they offered a lifetime replacement warrantee. I understand they can change the warrantee contract for new sump pump buyers but the customers who had purchased these pumps with a “Guaranteed Forever” lifetime replacement warrantee as a commitment from Sears Craftsman should continue to be honored.

If they wanted to delineate new 3 year warrantee pumps from the older “Guaranteed Forever” lifetime replacement warrantee Sears should have changed the model number and continued to honor their promise to loyal customers like me. Sears did not do this. What is next will Sears Craftsman next arbitrarily decide not to honor their warrantee commitment on my Craftsman socket set, pliers or garden rake? I hope there is some help for us to get Sears to honor their “Guaranteed Forever” lifetime replacement warrantee.

This report was posted on Ripoff Report on 04/17/2014 12:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-craftsman/nationwide/sears-craftsman-problems-with-guaranteed-firever-claim-the-craftsman-guaranteed-fireve-1139528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now