• Report: #1096650
Complaint Review:

Sears Holding Corporation

  • Submitted: Sun, November 03, 2013
  • Updated: Mon, November 04, 2013

  • Reported By: shamanamana — California
Sears Holding Corporation
Internet USA

Sears Holding Corporation Deceptive Click-through Allows Sears To Reach Into PayPal Account Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

When ordering an item from www.sears.com and paying by PayPal, the PayPal site presented me a click-through that read "Use PayPal for future payments to Sears Holding Corporation.".  The click-through is deceptive in several ways:

  1. I was expecting to make a one-time payment for the tool I was purchasing, but in addition to that PayPal added Sears Holding Corporation (SHC) to my list of active preapproved payments, with an immediate start date and no expiration date.  This essentially allows SHC to reach into my account for money whenever they feel like it.
  2. I was expecting to pick up the items at the local Sears store, but in addition to that PayPal added the address of the Sears store as an authorized shipping address in my PayPal account.
  3. The click-through displays a large "Agree and Continue" button, but only a small link in the following paragraph to cancel the transaction.
  4. PayPal did not notify me of the change to my preapproved payments list, and did not notify me of the shipping address added to my list.

I have never seen another merchant hijack a PayPal account this way for one-time purchases picked up from the store.  It is clearly not common practice and is not expected by the consumer.   SHC is intentionally using visual deception to dissuade the consumer from cancelling out of the transaction so that SHC can gain increased control over the consumer's PayPal account.  Sears has lost all my future business.. [continued below]....


To make matters worse, PayPal makes it difficult for the consumer to find the interface for inactivating preapproved payments, and PayPal requires that one payment method always be associated with preapproved payments.  So if a vendor sneaks in like this, they are guaranteed some form of payment. The consumer can never say to PayPal "Don't ever use my credit card for preapproved payments".   I'm disheartened that PayPal has stacked the deck against the consumer this way. 

This report was posted on Ripoff Report on 11/03/2013 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-holding-corporation/internet/sears-holding-corporation-deceptive-click-through-allows-sears-to-reach-into-paypal-accou-1096650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sears Holding Corporation

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?