Complaint Review: Sears Holdings - Internet
Sears Holdings Redding, California Sears vstore horrible delivery, customer service Internet
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My wife and I bought a new washer/dryer from Sears in Redding, CA. Our washer was totally shot. When it was delivered the pedestal for the washer was missing and the proper parts to hook up the dryer were not there. We had to wait another week for the next delivery where we live. Due to Sears mistake, another $50.00 at the laundromat. The second delivery, washer installed, STILL no correct parts from Sears to install the dryer. They even suggested I go to the local hardware store and install it myself. I wrote Sears custoner service, explained the situation and expected some type of cut off the price, drop of delivery fees, something like these companies used to do when they fouled up. This was on top of the lousy service in the tool department the same day we bought the washer. The sales lady in the appliance section actually sold me the tool kit I wanted because the sales people in tools were standing around. So now I have to nwait another week to get the dryer installed. And all we get from Sears are 'canned' e-mails. They are not the store they used to be. I will not shop there again, and I have shopped there for well over 25 years.
This report was posted on Ripoff Report on 12/20/2009 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-holdings/internet/sears-holdings-redding-california-sears-vstore-horrible-delivery-customer-service-intern-542636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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