ED Magedson – Founder
Sears Home Improvement4523 Green Point Dr #113 Greensboro, North Carolina USA
Sears Home Improvement Overpriced, Over-promised, Under-delivered Greensboro North Carolina
My kitchen does look 100 Times better. However, the experience was excruciatingly painful, way too expensive for what I received and required way too much effort on my part to ensure that it was completed. My rating and comments below:
Design – Very good
Installation/Contractors – Poor
Cabinet guy installed almost all hardware unplumbed/unleveled. When he came back to correct it over 2 months later he scratched on of the counter tops and left a shoe-print beside the scratch.
Counter tops guys installed one section that was obviously 1/8 in short and a poorly polished inside corner. They did send someone out to fix it.
New Sink so deep plumber couldn’t re-install garbage disposal and took it with him. I paid Sears to take away my garbage disposal. Neither of the 2 sales/design consultants mentioned that this could be a possibility, but when I searched the web I find forum after forum on this exact topic. [continued below]....
Follow-up/ Communication – Poor
Disc they gave me was blank
The only follow-up phone call was the automated survey. I rated all questions the lowest.
After the poor cabinet installation I h ad to send several emails, make several phone calls which were never returned until I stated copying Sears Holdings and even they referred me to a phone number.
10X10 kitchen took almost 3 months to complete Feb 4-April 25, 2013!!
Value – Poor
Cabinets – very nice but way over-priced $8900
Counter tops – cheapest quality and over-priced (Hanex – it’s some kind of polymer resin wrapped around MDF) $2700. Sales person said they were man-made quartz, naturally anti-microbial and scratch-resistant – Lie!
Work not done per contract but charged:
I had to ask about this several times and I finally received a settlement letter on April 25, 2013 but still have not received the settlement as of June 16, 2013. Now I also see $250.00 for "Extra labor for electric/plumbing if needed on slab". I didn't see any extra plumbing or electric labor.
I had asked several times for a pricing breakdown. After receiving the settlement letter I demanded it. I was told by some Regional Sales Manager “Sears Home Improvement doesn’t supply us with that”. I told him “I’m sure it can be subpoenaed” and the next day I got one. After examination of it I saw confirmation of what a total rip-off it is. The mark-up is ridiculous. There was also quite some misrepresentation. The sales/design lady told me the sink was “free” with the counter tops/installation ($308.00 + CT removal $292.00, finished cut out and sink mounting $825.00); the cabinet hardware was “free” with the cabinets/installation ($756.00).
Took forever to get this worked out
I would not recommend Sears Home Improvement to anyone. And because of this experience, my relationship with all things Sears is over. I will never shop there again, after spending my 14,000 rewards points.
This report was posted on Ripoff Report on 06/16/2013 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-home-improvement/greensboro-north-carolina-27410/sears-home-improvement-overpriced-over-promised-under-delivered-greensboro-north-carol-1059535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.