• Report: #1005633
Complaint Review:

Sears Online

  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: Sheila — Taneytown Maryland United States of America
Sears Online
Internet United States of America

Sears Online sears.com Non refund of items which we never received , Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered a scroll saw and 4 sets of saw blades for the scroll saw on 1/6/2013.  Three days later, on 1/9/2013, I received a package from sears.com.  The label on the outside was addressed to me correctly.  However, something was quite wrong, as my package label stated that it weighed 36 pounds.  In truth the package weighed about 3 or 4 pounds.  I opened it up and discovered I received two items that I did not order.  A 19.2 volt car vacuum, Craftsman and a 19.2 volt flashlight, Craftsman.  On the billing invoice inside was a name I did not recognize.  A customer in Massachusetts.  I immediately contacted sears.com about the issue and they said, "you'll receive an e-mail within 48 hours with instructions on what to do".  The sears.com rep had no idea where my correct package was.

Waited three business days.  Never received an e-mail.  Called back sears.com customer service again.  The rep then stated, "our records show that you received the package of merchandise".  At that point, i requested to speak to a manager or supervisor, as I was getting frustrated. I spoke to a Layton and she send this information about the mixed up packages to her resolution dept.  I was to be contacted in 3 to 5 business days.  Sears.com sent out a call tag to pick up the incorrect merchandise.  Two days later, United Parcel Service (UPS) showed up with a call tag to pick up an ANGLE GRINDER.  I would not release the package, because that wasn't the contents as listed above.  Also, they had me listed as the customer in Massachusetts, living at my Maryland address.  Oh man, what a mess. 

1/15/2013, Husband stopped by Sears store in Hanover Mall, Hanover PA. Store mgr provided him with a phone number to call regarding this issue. Spoke with customer service  for Sears, Calvin, who stated since I purchased item online he could not help me and transferred me to Sears.com. Spoke with customer service rep who firmly told me several times that their resolution dept was working on this issue and I would hear from them by 1/22/13. Unable to be transferred to a manager, still cannot tell me where my package is. I did however receive an email from Sears customer service for a survey for Agent 1850. We did receive saw blade that was shipped separately from original order today, Sears.com rep was notified of this.

1/22/13 Spoke with Sears rep Gilbert, was told there would be a refund issued. Refund on saw blades x3, no mention of scroll saw itself (119.99)

1/23/13 Spoke with Sears rep Edenyl regarding refund of scroll saw (119.99) was informed it would take 3-5 business days for refund.

1/29/13 Spoke with Sears rep Jenni regarding refund of scroll saw (119.99) was told several different responses, the item was shipped, the item was being researched, the item was pending refund. Was told charge for scroll saw (119.99) will be refunded by end of business 1/30/13. Order number 00921602000.

I am certainly getting the runaround.  I just want my refund of $119.99 for the Craftsman scroll saw that I never received.  And I can't seem to get that.  Not sure where to turn now to get satisfaction.  I will NEVER deal with Sears again. 

This report was posted on Ripoff Report on 01/29/2013 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-online/internet/sears-online-searscom-non-refund-of-items-which-we-never-received-internet-1005633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sears Online

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.