• Report: #1132777
Complaint Review:

Sears Outlet

  • Submitted: Sat, March 22, 2014
  • Updated: Sat, March 22, 2014

  • Reported By: terri — Berthoud Colorado
Sears Outlet
Nationwide USA

Sears Outlet Sears Outlet Has misleading Warranty Policies Nationwide

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

In a nutshell, we purchased 3 seperate refrigerators over a two month period and have nothing but an unwarranteed broken refrigerator for $2000. All refridgerators were floor models with minimal cosmetic damage but are supposedly supposed to be fully functional.

Our first refrigerator arrived with broken front wheels which makes it unusable. We did not allow them to unload it off the truck. We located another one and arranged for delivery.

Ten days later fridge number 2 arrived. Looked fine. Delivery people set it up. It appeared to be working. Next day we realized that it wasn't cold. Called Sears Outlet. They sent out a repairman a week later. It was deemed unrepariable. At first they were not going to refund our money stating that their policy stated no returns. Finally they agreed to "allow" us to purchase another floor model. Waiting another ten days for delivery. Received a call from the warehouse stating the back wheel had come off. They had requested a service call; couldn't say how long it would take. It took 5 days. We were never allowed to speak directly to the person at the warehouse. It was supposedly repaired and we were again scheduled for delivery (another 4 days).

Fridge number 3 arrived with doors that wouldn't line up and seal close. We refused delivery.

We then decided we would try to go through Samsung since we had registered fridge number two with them and we still had it at home. Another week and they sent out their own repairman. It was deemed unrepairable.

It is also unwarrantable because Samsung has not contract with Sears so they will not replace their product nor will they refund the purchase price because they consider a floor model to be used.

Sears will only refund our money with another purchase from them.

So, we have an unrepariable refriderator for $2000.


This report was posted on Ripoff Report on 03/22/2014 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-outlet/nationwide/sears-outlet-sears-outlet-has-misleading-warranty-policies-nationwide-1132777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sears Outlet

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?