Report: #483455

Complaint Review: Sears & Roebuck

  • Submitted: Fri, August 21, 2009
  • Updated: Fri, August 21, 2009
  • Reported By: patti — allen Texas USA
  • Sears & Roebuck
    312 Stone Creek Dr.
    Allen, Texas
    United States of America

Sears & Roebuck Sears Sears' Kenmore Appliances Called Junk by Sears' Blue Team Repair Tech allen, Texas

Show customers why they should trust your business over your competitors...

Two years ago, I bought my daughter a new Sears and Roebuck Kenmore Refrigerator.  It was their top of the line model with all the whistles and bells.  We felt safe buying Sears appliances since they were considered good quality and slightly less expensive.

Little did I know much has changed behind the Sears doors. 

The Sears' Blue Team repairman arrived to tell us the Kenmore appliances are an embarrassment to the service teams and commonly break down after a year.  We were left with the decision of repairing the "old" refrigerator for $900 or just buying a new one.  He said the parts were poorly made from materials not designed to withstand long term use.

Sears wants no part in addressing its' product shortcomings.  Since this happened, I enquired on Facebook about experiences with Kenmore.  I was shocked at the quantity of the response.  This isn't an isolated lemon appliance.

Avoid Sears and shop elsewhere.



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