Complaint Review: Sears, Roebuck - Hoffman Estates Illinois
- Sears, Roebuck 3333 Beverly Rd. Hoffman Estates, Illinois U.S.A.
- Phone: 847-286-2500
- Web:
- Category: Appliances
Sears, Roebuck Kenmore products are poor quality Hoffman Estates Illinois
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In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers.
We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never found it to help us. It's ridiculous to have to protect every purchase by spending more money, especially after already having spent around $500 for the dishwasher! A dishwasher should last more than two years!
We bought our current dishwasher from Sears in January 2005. The problem with this one is exactly the same as our previous dishwasher. The motor/pump assembly is no good. To replace it would cost as much, or almost as much, as a new dishwasher.
Sears is refusing to replace the motor/pump assembly because we did not purchase an extended warranty. This kind of poor customer service will force us to buy a new dishwasher, and the inferior products sold today are filling our landfills way too fast.
Because of how fast the motor and pump assembly has failed, I'd like to know how many other dishwashers of this kind have failed prematurely. It's a Kenmore Ultrawash Dishwasher. Model number: 665.1602
Elizabeth
Michigan City, Indiana
U.S.A.
This report was posted on Ripoff Report on 04/12/2007 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-roebuck/hoffman-estates-illinois-60179/sears-roebuck-kenmore-products-are-poor-quality-hoffman-estates-illinois-243664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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