Sears Roebuck Sears Service Agreements Sears Does Not Honor Its Warranty Tampa Nationwide

On March 7, 2014, I bought a Sears Service Smart Protection Agreement for $249.99.  Fast forward 8 months later, and on November 1, 2014, there was an issue with the appliance, so I set up an appointment (order# 000824541258535) with Sears Blue Service Crew to have it repaired on November 4, 2014.  They sent me a confirmation email for the order indicating that my product was still "covered by a Sears Protection Agreement."  On the morning of the appointment, I was told that the technician refused to make the required repair because he believed that I did not have a valid contract.  However, the technician did report that it would probably cost between $400-$500 to have the unit repaired.  The techncian’s refusal to honor the service contact that I had made with Sears back in March prompted me to contact Sears.

When I contacted Sears to have the issue resolved, NO ONE was able to help.  After having spoken with Teiyona (#252646), Arthur (#150804), Brian (#260919), Johnnie (#562181), and John (#660308), not one representative could tell me exactly why the technician refused to repair my appliance. That is, 5 representatives were unable to resolve the issue.  Eventually, I was connected with Suli (#615583) who reported that my contract was invalid. However, when I inquired why Sears never made an effort to return my payment, she stated that Sears had "no way" of getting a hold of me.  Even when I reminded her that Sears had my telephone number, mailing address, and email address, she insisted that Sears did nothing wrong.

However, per the contract, Sears was required to repair the appliance during the contract term, which in this case was until March 7, 2015.   At the discretion of the technician, if a repair did not make sense, Sears would provide a $500 credit towards the purchase of a new appliance from Sears.   Obviously, if I had an invalid contract, my payment would have been returned immediately and/or someone at Sears would have attempted to contact me.  Neither was done. In fact, even when Sears was made aware of the issue with the appliance 8 months later, Sears replied that the appliance was still covered under the contract. I am still waiting for Sears to return my money for its breach of contract.

As a regular customer at Sears, I am requesting that Sears honor our contract from March 7, 2014.  My reason for buying the service agreement through Sears was because of reliability and professionalism.  I received neither of those throughout this ordeal.  Not once did any one at Sears acknowledge that they had erred.  Instead of fixing the problem properly, Sears simply breached the contract.  Apparently, someone there felt this was the most expeditious way to resolve the issue.   Because of the technician's refusal to make the repair as required by our contract and because of Sears’ subsequent refusal to honor the contract, I was forced to go ahead and purchase a new dishwasher from a different company so that we would not need to wait any longer for a functional dishwasher.