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Report: #1245203

Complaint Review: Sears - Nationwide

  • Submitted:
  • Updated:
  • Reported By: romroc — Huntington New York USA
  • Author Confirmed What's this?
  • Why?
  • Sears Nationwide USA

Sears Sears walk behind mower quit, no help from Sears Nationwide

*Author of original report: Follow up to 7/29/2015

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Bought a Sears walk behind self propelled lawn mower. After a few weeks, trouble starting. Sears store told me initially that there would be a $50 "evaluation fee." This was incorrect however the service department changed the air filter and spark plug charging me $14.95 even though the warantee includes a two year smooth start plus claim that machine will start first or second pull or we fix it free. Now they say that doesnt include "expendable" parts. Machine has 8 hours, 5 uses. Air filter clogged already? Im using it as a side discharge instead of rear bag or mulcher (all included). Since it is passed 30 days, mower cannot be returned. I feel that the side discharge is causing the filter to plug up, but the spark plug? And what about that Smooth Start warantee?

What Sears might do is just swap me a brand new 37710 (same unit). Then i could sell it as a new item.

What needs to be said here is that Sears is a cumbersome, tiring, complicated company today, not consumer friendly. I think that mulching or bagging might solve the air filter clogging, but not solve the hard starting. The devil is in the details and Sears hasn't done their homework on this one. I'm pretty sure that MTD made this mower, Sears is just a name. Also note that the side discharge chute has a tendency to fall off. All in all, a mediocre effort from a once proud company.

 

Lastly, the mower wont be ready until 8/05/2015, brought in 7/22/2015. Long time, dont you think? Are they doing beer pong back there?

 

Bob R.

 

 

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 07/29/2015 05:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/nationwide/sears-sears-walk-behind-mower-quit-no-help-from-sears-nationwide-1245203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Follow up to 7/29/2015

AUTHOR: - ()

POSTED: Friday, July 31, 2015

Sears store manager allowed me to trade in defective mower. This is an acceptable resolution. I did not buy an extended warantee because of its' cost. Case closed for now.

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