Sears Who are you? Sears Nationwide

My water heater was not processing hot water on Feb. 4 2017. I called Sears and was asked if I wanted a Home Warranty contract for 1 year. I agreeded to the one year and paid them $74.00, and pay the service man when he came out to check my water heater $79.00 and it would go toward my repair. The repairman came out and I was told that my water heater was gone and that I would need a new one. He told me that I would have a $500.00 credit toward the heater and that Sears would get in touch with me. Sears did not get in touch with me I start calling time From the 7th up to the 9th and was given the run around. Meanwhile I had no hot water not so good, so finally I called another company and my water heater was replaced on the same day I called." Yea" Feb. 9, 2017. I called Sears and asked them to cancel the contract and refund me the $74.00 and the $79.00, they told me that I will be refunded the $74.00 but not the $79.00 because the repairmen had to be paid and that was on me. But I told them I wanted them to do the service but they could not tell me why they did not service me as promise and up to this day I was never heard back from them I guess I would still be without heat water. But I did get a contract a week later telling me it was effective March 3 2017. I then understood why the ball was drop.