Report: #1045219

Complaint Review: Sears

  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013
  • Reported By: Denise — decatur Alabama
  • Sears
    1801 Beltline Rd
    Decatur, Alabama
    United States of America

Sears Dyson JUNK/ Poor Warranty Decatur, Alabama

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I purchased a Dyson vacuum (Animal D41) at Sears on Dec. &,2012.  Dyson has a good reputation but apparently the vacuum I bought is a "Lemon". Cracked in many places, parts broke off so it could not be used. I took it back to Sears on April 22, 2013 with my receipt and was told I could exchange it for another. The clerk began the process and then called a manager who told him I had to return it directly back to Dyson. This would be FREE of charge. 

I called Dyson from the parking lot and was told no I had to take it to my local service center which was Sears. I was given a work order# 1322871381 to give to Sears. I went back into Sears and  explained to the manager my conversation with Dyson. She argued and said that was not true.I told her to call and confirm what I was saying. After about 10 minutes she said yeah we can repair it but it will take 3 weeks. I explained that i cannot live without a vacuum that long. She responded with " It's your choice". I left and called Dyson back and told them this is unacceptable. The phone clerk said she would check to see if they could wave the $75 shipping fee (even for warranty work) No such luck! Her supervisor said I could now drive it 40 miles to another service center.....REALLY??????

What kind of service is this for a $600 vacuum. I was told if I had purchased directly form Dyson I would not have to pay the $75 shipping fee........AGAIN, REAllY????
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