• Report: #1166165
Complaint Review:


  • Submitted: Wed, July 30, 2014
  • Updated: Wed, July 30, 2014

  • Reported By: Maria — Grand Praire Texas
1617 Kings Road Garland , Texas USA

Sears Sears started a home improvement job in March and my house is a mess the material are not the material the salesperson put in the computer I still have not received a writing contract from sear and they refuse to fix the mess in my home. I have deal with False advertising misleading and cheap material unfinished job. Garland Texas

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I being a Sears customers for the last 45 years when Sears had a good name and gave good service to their customers. I was told by many of my friends and family not to go with Sears when I was going to do some home improvement to my home. I now know what my love one we're trying to tell me that Sears is not a reliable company. My nightmare started on March 1, 2014 when I had a sale person from Sears come to my home, K.C. Deminds who show me the material he was going to use for the remodeling of my bathroom and kitchen. Since that day I have to be on the phone with Sears every week or sometime 3 time a week calling the supervisor, Gregg Graham complaining that the material are not the one that K.C. Promise me or show me. My son and daughter who were present when K.C. was trying to make me sign the contract with Sears. He is a good talker but nothing that he is writing in the computer is the things he was showing you.
I have not receive a writing contract from K.C. I told him I did not have a computer that I needed to see things in writing. Gregg Graham and David Price are the two people in charge of Area production and contractor. I reported to them the the issues that I was having and I am still struggling with Sears and their unqualified employees.
Now I am dealing with the general manager of sale Mike Lambert who has not being anything but the worst person to deal with. He has done nothing to help with my situation. I call Citibank and put a dispute on my account. The bathrooms are not complete, the kitchen was left with damage cabinet with a countertop that is not what I requested. I was promise granite, he show me granite, I held the granite in my hands also my son and daughter held the granite. I have try for Sear just finish the bathrooms and to take their damage cabinets and countertop out of my house so I could get someone reputable to finish my kitchen so I could go on with my life. I will not remove the dispute from Citibank until Sears completes my bathrooms. I will not complete my kitchen with these incompetent people. Sears is a company that needs to be close down we have to many complaint on Sears.


This report was posted on Ripoff Report on 07/30/2014 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears/garland-texas-75042/sears-sears-started-a-home-improvement-job-in-march-and-my-house-is-a-mess-the-material-a-1166165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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